Customer Service Assistant

Description

Job Summary: Provide post-sales customer service for Falabella, promptly attending to customers through various channels, recording requests, and coordinating with internal departments. Key Responsibilities: 1. Post-sales customer service for Falabella 2. Coordination with internal departments for optimal customer service 3. Compliance with quality standards and procedures **Job Description** ---------------------- Provide post-sales customer service for Falabella Promptly attend to customers through Falabella’s Customer Service Center (CSC) multiple contact channels. Promptly attend to customers via any contact channel designated by the CSC Management according to the company’s needs. Register and manage customer service requests according to the corresponding channel. Coordinate with required departments to obtain necessary information and responses to deliver optimal customer service. Comply with quality standards and service procedures aligned with the channel used to serve our customers. **Candidate Requirements** -------------------------- * Student or graduate in Business Administration or related fields * Basic office software skills * Strong verbal and written communication, empathy, and customer orientation * Availability to work 48 hours per week \- hybrid This position is open to persons with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log into Aira and respond to the requested questions and/or assessments If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who, every day, work toward our firm Purpose: "Simplify and Enjoy Life More." We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities that keep us at the forefront — driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.