Call Center Agent

Description

Job Summary: We are seeking a Call Center Agent to handle telephone and WhatsApp customer service, resolving client inquiries regarding requests and repairs. Key Highlights: 1. Telephone and WhatsApp customer service. 2. Management of inquiries and repair requests. 3. Coordination of home visits for product inspection. Hiraoka is a Peruvian company with over 50 years in the Retail sector, a market leader in home appliances and technology, recognized nationwide for our quality service and warranty. In 2023, we ranked first in the CX Index Awards as the best company for managing customer experience in the Retail category. We are currently seeking two **Call Center Agents** for our office located in **Miraflores**. Details are provided below: **What are the job responsibilities?** * Answering incoming calls to the call center. * Handling telephone customer service and resolving inquiries regarding requests and/or repairs. * Responding to customer service inquiries via WhatsApp (Chatigo). * Collecting customer information for home visit requests for product inspection and coordinating with the administrative office. **What are the job requirements?** * Completion of secondary education is mandatory. * Minimum six months of experience performing the stated duties. * Availability to work in Miraflores. **What benefits does the position offer?** * Enrollment in the General Labor Regime payroll from day one. * Statutory benefits (CTS, bonuses, vacation, family allowance, Essalud insurance). * 100% company-covered lunch on all working days. * Food card starting from the fourth month. Work Schedule: Monday to Sunday, 9:00 AM to 6:00 PM (rotating rest days) Employment Type: Full-time Application Questions: * To contact you, please provide your telephone contact number. * How much experience do you have in this role? Please detail your main responsibilities. * Are you available to work Monday to Sunday, from 9:00 AM to 6:00 PM? * Do you agree with the salary of S/1300\+ covered lunch\+ food card? Work Location: On-site employment