TELEPHONE OPERATOR AGENT - SAN BORJA

Description

Job Summary: We are seeking a Telephone Operator Agent to provide excellent telephone service, answer and resolve calls, monitor average handling time (AHT), and manage appointment bookings. Key Responsibilities: 1. Provide excellent telephone service to patients and customers 2. Answer and resolve 100% of incoming calls 3. Deliver optimal customer service and manage appointment bookings Provide an excellent level of telephone service to patients, customers, and internal staff, ensuring appropriate handling time. We require a **TELEPHONE OPERATOR AGENT** **Profile**: \- Technical training in telemarketing, secretarial studies, etc. \- Minimum 1 year of experience in similar positions. **Responsibilities**: 1\) Answer and resolve 100% of calls received by the telephone switchboard. 2\) Monitor the Average Handling Time (AHT) for incoming calls assigned to your extension. 3\) Deliver optimal customer service. 4\) Take and manage appointment bookings for patients, etc. District: San Borja Work Modality: On-site Working Hours: Monday to Friday, 10:00 AM – 8:00 PM; Saturdays, 10:00 AM – 1:00 PM \- Statutory benefits \- Employment type: Payroll under General Regime\- Full-time Compensation: S/1,200 \- Discounts on business line Age range: 18 years and older. \*Open recruitment for persons with disabilities Position type: Full-time Salary: Starting from S/.1,200\.00 per month Application Question(s): * How many years have you worked in this specific position? * Do you agree with the working schedule of 10:00 AM – 8:00 PM Monday to Friday and 10:00 AM – 1:00 PM on Saturdays, and the proposed salary of 1200, in on-site modality? Education: * Completed technical degree (Preferred) Workplace: On-site employment