Customer Service Assistant

Description

Job Summary: We are seeking a Legal Assistant with a focus on customer service to serve as the administrative and service bridge between buyers and the technical-legal team, ensuring operational management and transparency. Key Highlights: 1. Opportunity in real estate project development and marketing 2. Key position focused on customer service and legal-administrative management 3. Dynamic environment with operational growth JOIN OUR TEAM! CALL FOR APPLICATIONS: LEGAL ASSISTANT (WITH CUSTOMER SERVICE FOCUS) **Company:** FACTOR INMOBILIARIO, INGENIERÍA Y CONSTRUCCIÓN S.A.C. **Industry:** Real estate project development and marketing **Location:** San Isidro, Lima **Work Mode:** On-site WHO ARE WE? At **FACTOR INMOBILIARIO**, we are a company dedicated to real estate project development and lot sales. We are experiencing continuous operational growth and are seeking young, highly organized talent with an outstanding service orientation to join us as our first line of operational management and customer service. JOB OBJECTIVE To serve as the administrative and service bridge between our buyers and the technical-legal team, ensuring proper receipt of requests, organization of physical/digital files, and logistical office support—thereby safeguarding workflow and operational transparency. ESSENTIAL REQUIREMENTS * **Academic background:** Final-year student or graduate in Law. * **Experience:** Maximum 6 months of prior experience in legal, administrative internships or directly in customer service roles. * **Industry knowledge:** Demonstrated interest and basic understanding of the real estate sector, notarial, registry, or municipal procedures. * **Tools:** Proficiency in Microsoft Office (Word and Excel) at user/intermediate level. BEHAVIORAL COMPETENCIES (Our DNA) * **Customer Service Orientation:** Mandatory and essential ability to interact with empathy, patience, courtesy, and assertiveness toward our customers. * **Sustained Attention to Detail:** Strict meticulousness in reviewing, receiving, and delivering formal legal documents. * **Sense of Urgency and Order:** Agility in prioritizing daily tasks and strictly adhering to established deadlines. * **Cognitive Flexibility (Adaptability):** Ability to rapidly transition between routine filing tasks and dynamic logistical coordination without frustration. PRIMARY RESPONSIBILITIES * **Primary Customer Support:** Provide on-site and virtual assistance to our customers, channeling their inquiries and requests to the corresponding technical department. * **Appointment Management:** Coordinate and maintain an up-to-date daily schedule for on-site and virtual appointments at the office. * **Transfer Support:** Request, collect, and verify initial documentation required from buyers to process lot assignments or transfers. * **Document Archiving:** Organize, classify, and safeguard physical and digital legal archives for real estate projects. * **Document Transit and Dispatch:** Manage physical document collection from notaries, coordinate courier delivery flows, and formally deliver physical contracts or resolutions to customers. * **Visit Logistics:** Support operational scheduling of pickup points and transportation related to project site visits. * **Administrative Writing:** Draft reception receipts, referral letters, and purely procedural administrative documents. * **Ongoing Communication:** Disseminate mass and targeted announcements regarding construction progress and document status updates to our client portfolio. EMPLOYMENT CONDITIONS AND BENEFITS * **Compensation:** **S/1,200.00 net monthly.** * **Working hours:** 44 hours per week. Monday to Friday, 9:00 a.m. to 6:00 p.m. (with 1-hour lunch break), and Saturdays, 9:00 a.m. to 1:00 p.m. * **Employment regime:** Formal payroll enrollment with all legally mandated benefits proportionally applied under our corporate employment regime (bonuses, CTS, vacation). * **Stability and Salary Adjustment:** Automatic salary increase of **S/100.00 upon completing the first full year** of continuous employment (inflation protection). * **Real Career Path:** Transparent structure offering eligibility to advance to **Junior Legal Assistant after 1 year** in the role (subject to performance evaluation and position availability). Salary: Starting from S/.1,200.00 per month Work Location: On-site employment