Junior Channel Experience Analyst

Description

Job Summary: We are seeking a Junior Channel Experience Analyst to ensure the execution, monitoring, and traceability of communications and commercial alignment within Business Banking, thereby strengthening channel productivity and customer experience. Key Highlights: 1. Enhance your talent with new experiences and challenges 2. Be part of a team that always strives for more 3. Drive digital transformation in the financial sector If you seek to enhance your talent with new experiences and challenges that push you to always strive for more, this is your opportunity! Join the best team and excel with your talent as a **Junior Channel Experience Analyst** in the Business Banking team! **Your primary objective will be:** To ensure the proper execution, monitoring, and traceability of communication, experience, and commercial alignment initiatives across Business Banking’s various channels, through analytical and operational support that guarantees compliance, visibility of results, and ultimately strengthens channel productivity and customer experience. **How will you achieve this?** * Execute and track the commercial communication plan: manage the communication calendar directed at channels, ensuring timely and accurate issuance, distribution, and tracking. * Monitor the implementation of commercial initiatives: track the execution of strategic initiatives across various channels, ensuring adherence to milestones, deadlines, and deliverables, and promptly flagging any deviations. * Manage data and tracking reports: build and update dashboards and indicators for communication, adoption, and execution, consolidating information from various channels to support decision-making. * Collect and systematize frontline commercial feedback: gather input from branches, executives, and managers, identifying key friction points and opportunities, and structuring actionable insights. Identify innovation and Artificial Intelligence opportunities: analyze processes, communications, and initiatives across various channels to identify, evaluate, and propose Artificial Intelligence use cases that improve commercial productivity, optimize processes, and automate repetitive tasks. * **What do we require from you?** * Graduate or Bachelor’s degree in Business Administration, Economics, Industrial Engineering, Marketing, or related fields. * One year of experience in similar roles. * Commercial management knowledge is desirable. * Proficiency in SQL (Intermediate level). **What do we offer at Interbank?** * **Purpose:** Drive the digital transformation of one of Peru’s most important companies. * **Challenges:** Participate in projects promoting digital change in the financial sector. * **Growth:** Access continuous development opportunities, training, and mentoring. **Apply now and become part of a team that always strives for more!** At Interbank, we are committed to equal opportunity. All applicants will be considered without regard to ethnic origin, gender, age, marital status, sexual orientation, religion, disability, nationality, or economic condition.