Monitoring Analyst

Description

Job Summary: Indra Group is seeking a Monitoring Analyst to ensure optimal performance of business applications and IT infrastructure through continuous monitoring and incident resolution. Key Highlights: 1. Proactive monitoring of critical applications and servers 2. Incident and request management for business applications 3. Working in a technology-driven environment with growth opportunities Join our team! The future is built with talent. At Indra Group, we are looking for yours. We are seeking a **Monitoring Analyst** with experience in this role. **Requirements:** * Bachelor's degree or graduate in Systems Engineering, Computer Engineering, Software Engineering, or related fields (must be supported by official documentation) * Desired Specializations: IT Service Management, IT Infrastructure Monitoring, Networks and Communications — knowledge to be inserted here. * Minimum 2 years of experience as a Service Desk Operator, Monitoring Operator, or database handling. * Desired knowledge of ITIL Foundations. * Knowledge of IT service management. * Technical support and microcomputer troubleshooting skills. * Proficiency with IT Service Management tools. * *AVAILABILITY TO WORK IN A 24x7 SHIFT ROTATION SCHEME* **Responsibilities:** * Provide incident and request support for business applications. * Verify the operation of all communication equipment, including routers, switches, radio links, MPLS connections; measure network bandwidth and traffic patterns. * Monitor voice centers via telephone calls. * Monitor all critical service applications and identify anomalies such as high CPU or RAM usage on servers. * Continuously verify all servers, integration channels, and database locks. * Apply workarounds to restore certain services. * Generate traffic reports upon request from specialists. * Perform SAP production deployments upon client request. **What We Offer:** * 100% covered EPS health insurance * Mandatory Life Insurance * Certification Program * Well-being services (psychologist, nutritionist) * Corporate discounts * Access to continuous learning platform (Udemy) * Collaborative culture and real growth opportunities * Large-scale technology projects with leading clients Application Questions: * Where are you currently based? * How many years of experience do you have as a Monitoring Operator or in similar roles? * Are you available to work in a 24x7 shift rotation scheme? * Which IT Service Management tools have you used? * What is your monthly gross salary expectation in Peruvian soles? Work Location: On-site employment