Job Summary: We are seeking a professional for microcomputer technical support, managing incidents, configurations, and technological renewals, with a focus on continuous improvement. Key Highlights: 1. Comprehensive support for the microcomputer park and operating systems. 2. Management of configuration and renewal of computing equipment. 3. Proactive participation in process improvements and documentation. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 43 countries, doing what they love and co\-creating a better future. **Responsibilities and Authorities** Responsibilities: * Providing support for the microcomputer park located at AJINOMOTO’s facilities — Plant, La Victoria, Ecuador, Chile, and Bolivia. * Supporting incidents and/or service requests related to office software, operating systems (Windows), web browsers, antivirus, printer configuration, and other AJINOMOTO-used applications. * First-line support for incidents or requirements involving IP telephones (installation, configuration) and audiovisual rooms and videoconferencing (cable inspection, connection support, projection, etc.). * Installation and configuration of local printers, and configuration of network printers. This is performed in coordination with the Printing Service provider, and includes diagnostic-level support for multifunction devices. * Preparation, installation, configuration, and replacement of computing equipment due to technological renewal. Includes equipment cloning, user data backup, equipment customization, and data restoration. * Management of shipments for microcomputer equipment and other IT equipment (e.g., IP telephones, communication devices, etc.). This includes packaging, preparation of shipping labels, and handover to Administration staff. * Proactively identifying equipment requiring removal due to lack of usage (e.g., employee departure), and suggesting improvements within the scope of provided support. * Channeling necessary guidelines and observations to improve first-level case resolution, thereby optimizing the support process for both levels. This includes documenting knowledge base entries after Supervisor review. * Properly documenting first-level escalated cases in the Aranda tool. * Understanding and complying with company policies, standards, and procedures applicable to second-level responsibilities. * Performing additional tasks assigned by the Supervisor or Head of IT Operations, related to functional duties. **Requirements and Qualifications** Requirements: * Technician or Bachelor’s degree in Computer Science and Informatics, Electronics, Systems Engineering, or related fields. * 2–3 years of experience in Level 2 technical support. * Intermediate English proficiency (verbal/written). * Computer assembly courses. **Desirable** * Knowledge of basic Information Security and cybersecurity concepts. **Desirable** * ITIL 3 or 4 — Course or Certification. * Experience using ISTM ticketing tools. * Proficiency with administration tools (Active Directory, Server, email consoles, etc.). **Desirable** * Proficiency with remote support tools. * Printer installation and configuration. * Preparation, installation, configuration, and replacement of computing equipment due to technological renewal. Includes equipment cloning, user data backup, equipment customization, and data restoration. * Shipment management, packaging, and label preparation. * Customer orientation. * Empathetic communication. * Work quality. * Dynamism and energy. * Analytical problem-solving skills. **Additional Information** Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!
María García
Indeed · HR
María García
Indeed · HR
