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Job Summary: Analyze, propose, and implement automation and improvements in manual and new business processes, participating in meetings and working sessions with stakeholders. Key Responsibilities: 1. Analysis and implementation of process automation. 2. Interaction with key stakeholders in payment methods. 3. Evaluation and documentation of service improvements. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are over 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Employment Type:** Regular (Undefined) **What Are We Looking For?** * Analyze, propose, and implement automation for manual processes, newly requested business processes, or improvements within the unit. * Participate in meetings related to changes or improvements in authorization and settlement processes. * Analyze application incidents (including accounting-related ones) concerning cards to propose system improvements. * Generate and participate in recurring working sessions with stakeholders across the payment methods ecosystem (e.g., VISA, MasterCard, Niubiz, Izipay, etc.) to propose and implement improvements in card purchase authorization and settlement processing. * Act as intermediary with VISA and MasterCard to resolve operational issues, following transaction verification, and conduct analysis using Visa Online and MasterCard Connect tools. * Evaluate and document service-level improvements for card transaction authorizations. * Analyze authorization dashboard data, reporting trends and incidents, or alternatively proposing strategic improvements that positively impact acceptance rates. * Design and document new authorization rules arising from identified improvement opportunities. * Address and analyze audit requirements focused on improving payment methods processes. * Address and analyze operational queries and incidents from branch networks and Head Office. * Monitor, reconcile, and track incidents registered in the Payment Methods incident module MP76\. * Other duties assigned by your immediate supervisor. Requirements: * Bachelor's degree or university graduate in Industrial Engineering, Statistics, Systems Engineering, Business Administration, or related fields. * 2–3 years of experience in supplier management. * Experience in operational efficiency initiatives and budgetary expense management. * Experience in card production and distribution. * Knowledge of data analysis. * Soft skills: teamwork, proactivity, adaptability, negotiation, effective communication, leadership. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We foster a collaborative and inclusive work environment that enables everyone to showcase their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose and guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements imposed by local labor and immigration regulations or applicable professional regulations for the role in that country. In the event you are selected as the final candidate, BBVA may assist you in obtaining the relevant permit/visa, with the understanding that if, for any reason, (i.) the corresponding visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the performance of the role in that country are not fulfilled, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.
