Call Center Assistant

Description

Job Summary: We are looking for someone with positive energy, a proactive attitude, and excellent interpersonal skills to welcome our students and prospects, address their questions, and make them feel welcome. Key Responsibilities: 1. Customer service and visitor guidance with warmth and professionalism. 2. Management of social media and digital channels for inquiries. 3. Professional development in a growing sports environment. Do you love interacting with people and delivering an outstanding experience? At AX Archery, we seek someone with positive energy, a proactive attitude, and excellent interpersonal skills to welcome our students and prospects, address their questions, and make them feel welcome from the very first moment. **SCHEDULE:** * **Monday to Friday:** 9:00 AM – 1:00 PM / 2:00 PM – 6:00 PM * **Saturday:** 9:00 AM – 1:00 PM **SALARY:** S/ 585.00 – S/600.00 **RESPONSIBILITIES:** * Receive and guide visitors, students, and prospects, providing warm and professional service. * **Contact leads via phone calls and digital channels** to provide information about programs, schedules, and benefits. * **Manage social media and digital channels**, responding to inquiries and providing timely information to prospects and customers. * Schedule appointments, trial sessions, and classes in coordination with the sales and sports teams. * Register and update information in the CRM, preparing basic management reports. * Support attendance registration, equipment distribution, and introductory classes. * Perform other duties related to this position. **REQUIREMENTS:** * Currently enrolled in final semesters or recently graduated in **Marketing, Journalism, Communications, Administration, Commercial Management,** ***Education*** **or related fields.** * Prior experience in **Customer Service, Sales, or Reception (minimum 3 months).** * Excellent personal presentation and a positive, service-oriented attitude. * Strong verbal and written communication skills. **BENEFITS:** * **Formal employment contract.** * **Training** and continuous support. * **Career Path** * **Performance-based bonus** after probation period, tied to commercial goals and performance. * Opportunity for professional development in a growing sports environment. Application Question(s): * One of the main responsibilities of this position is to contact potential customers by phone to provide information. Please tell us whether you have prior experience making such calls, or how you would feel performing this function. * What strategies do you use to follow up with prospects and increase the likelihood of closing a sale or scheduling an appointment? * Have you reviewed the schedule and salary? Do you agree with them? Work Location: On-site employment