Call Center and Social Media Assistant

Description

Job Summary: We are seeking a proactive individual passionate about social media and sports to manage leads, coordinate calls, and deliver personalized customer service to drive sales. Key Highlights: 1. Experience in social media management and customer service. 2. Opportunities for professional growth in a dynamic environment. 3. Performance-based bonuses and discounts on activities. Are you passionate about social media and sports? We are looking for proactive individuals with a commercial mindset to engage leads through digital channels, conduct ongoing follow-ups, coordinate calls, and provide personalized service to close sales. **SCHEDULE:** * Monday to Friday: 9:00 AM to 1:00 PM * Saturday: 9:00 AM to 1:00 PM **SALARY:** * PEN 585 to PEN 600 **RESPONSIBILITIES:** * **Contact leads via phone calls and digital channels** to provide information about programs, schedules, and benefits. * Respond to inquiries from prospects and customers via **social media and digital channels** (Instagram, Facebook, TikTok, WhatsApp Business). * **Follow up with leads**, confirming their interest and attendance at sessions or visits. * **Schedule appointments and sessions** in coordination with the sports and commercial departments. * **Record and update information in the CRM**, as well as prepare basic management reports. **REQUIREMENTS:** * Student in final semesters or graduate in **Marketing, Communications, Advertising, or related fields**. * Minimum **6 months of experience in social media management**. * Experience or interest in **customer service and making phone calls**. * Basic knowledge of **Meta Business Suite** and digital advertising tools (Google Ads, Facebook Ads – preferred). * **Strong digital and in-person communication skills**, proactive attitude, and service orientation. **WHAT WE OFFER:** * **Performance-based bonuses.** * **Formal employment registration.** * A dynamic work environment. * Opportunities for professional growth. * Special discounts on our activities. Application Questions: * One of the main responsibilities of this position is to contact potential customers by phone to provide information. Please tell us whether you have experience making such calls, or how you would feel performing this function. * What do you consider most important when responding to messages on social media: speed, clarity, or friendliness? Please explain why. * Have you worked with any CRM or customer database? * Have you reviewed the schedule and salary? Do you agree with them? Work Location: On-site employment