AFTER-SALES ASSISTANT

Description

Job Summary: We are seeking an After-Sales Assistant to provide administrative and operational support, ensuring accurate registration, tracking, and handling of customer requests. Key Highlights: 1. Administrative and operational after-sales support. 2. Management of customer requirements and follow-up. 3. Database maintenance and report preparation. We are looking for an **After-Sales Assistant** to provide administrative and operational support to the department, ensuring accurate registration, tracking, and handling of our customers' requests. **Requirements** * Graduate or Bachelor’s degree in Architecture, Civil Engineering, Business Administration, or related fields. * Minimum 1 year of experience in customer service, after-sales, administrative management, or similar positions. * Preferred experience in the real estate or construction sector. * Intermediate-level proficiency in Microsoft Excel. * Proficiency in Microsoft Office. * CRM experience (Sperant or others) is desirable. **Responsibilities** * Manage and monitor customer requests received via email, phone calls, and other service channels. * Register and update information in CRM, Excel, and control tools. * Maintain up-to-date databases and departmental documentation. * Prepare tracking reports and performance indicators. * Coordinate inspections, deliveries, and identification of observations. * Follow up on commitments with customers, suppliers, and internal departments. * Assist in issuing and archiving minutes, letters, and other departmental documents. * Alert on critical cases, deadlines, or non-compliances. **Working Conditions** * Work modality: On-site. * Working hours: Monday to Friday. * Workplace: San Isidro. * Formal employment with all statutory benefits. * Market-competitive remuneration. Salary: S/.1,500\.00 per month Application Question(s): * Do you have at least 1 year of experience in customer service, after-sales, or related administrative functions? * Have you worked in real estate companies, construction firms, or related sectors? * What is your level of proficiency in Excel? * Do you have experience using CRM systems (Sperant, Salesforce, HubSpot, or others)? * Please state your salary expectation. Workplace: On-site employment