After-Sales Assistant – Logistics Sector

Description

Job Summary: We are seeking a proactive and organized After-Sales Assistant/Manager to handle report control, tracking of transportation incidents, and direct customer service, with a focus on data management and operational coordination. Key Highlights: 1. Role involving data management, analysis in Excel/Power BI, and operational coordination. 2. Real career progression opportunities in the logistics sector. 3. Excellent working environment. Join a leading company in the logistics sector! We are looking for a proactive and organized **After-Sales Assistant/Manager** to oversee report control, track transportation incidents, and provide direct service to our customers. Please note this is a role focused on **data management, analysis in Excel/Power BI, and direct coordination with operations.** What profile are we looking for? * **Education:** Technical or university graduate in Administration, International Business, Marketing, Industrial Engineering, or related fields. * **Experience:** Minimum 6 months to 1 year in customer service, after-sales, assistant, or commercial management roles. *(Logistics, transportation, or distribution experience is desirable.)* * **Excel:** Intermediate or Advanced level. (**Mandatory**). * **Tools:** Intermediate-level Word and PowerPoint. *(Power BI and basic English are desirable.)* * **Skills:** Customer orientation, assertiveness, empathy, and teamwork. Your main responsibilities: * **Report Management:** Submit the daily Service Level Report to the assigned customer and present reverse logistics KPIs. * **Incident Control:** Maintain a daily log of cargo disruptions (incidents) and share it promptly with the customer. * **Reverse and Direct Logistics:** Register reverse logistics services for the billing team and update the KPI platform. * **Database Management:** Record operational incidents for controlling corresponding compensation claims. What we offer: * **Inclusion in the General Payroll Regime** (bonuses, CTS, profit sharing). * **Subsidized EPS at 66%.** * Life Insurance under Law and SCTR (as applicable). * Work tools: Corporate laptop and smartphone. * Real career progression opportunities in the logistics sector. * Excellent working environment. Position Conditions: * **Work Modality:** 100% On-site. * **Working Hours:** Monday to Friday, 8:00 AM – 6:00 PM; Saturdays, 9:00 AM – 12:00 PM. Salary: S/.1,000.00 – S/.1,500.00 per month Application Questions: * Do you have intermediate/advanced proficiency in Microsoft Excel and are you prepared to take a technical test? (Proficiency is mandatory) * Briefly describe your experience in Customer Service, Call Center, and/or After-Sales roles. How many years of experience do you have? * Please state your salary expectation. Work Location: On-site employment