Full-time Customer Service Assistant

Description

Job Summary: We are seeking a proactive and service-oriented Customer Service Assistant to handle returns, respond to customers, and support administrative tasks. Key Highlights: 1. Opportunity for learning and professional development 2. Excellent work environment 3. Proactive attitude and service orientation **Customer Service Assistant** **Location:** Lima **Work Mode:** **Hybrid** **Contract Type:** Service Contract – Receipt for Professional Fees At **Fresh It**, we are looking for a **Customer Service Assistant** with a proactive attitude, service orientation, and strong enthusiasm to learn and grow alongside our team. **Main Responsibilities** * Manage and update the returns register in Excel. * Administer and track the Customer Complaints Book. * Provide timely customer service and responses via WhatsApp and Instagram. * Register and monitor Yape-related returns. * Support administrative tasks related to the Customer Service department. * Prepare basic reports and maintain up-to-date departmental information. Requirements * Graduate in Administration, Business Administration, Industrial Administration, International Business, or related fields. * Minimum of 3 months’ experience in customer service, administration, or similar roles is desirable. * Basic to intermediate proficiency in Microsoft Excel. * Excellent communication skills, organizational ability, and customer focus. * Responsible, punctual, committed, and self-motivated individual. * Ability to work collaboratively and maintain a positive attitude. We Offer * **Compensation: S/ 800.00** * **Bi-weekly and end-of-month payments via Receipt for Professional Fees.** * **Hybrid work mode.** * Excellent work environment. * Opportunity for learning and professional development. If you are organized, responsible, eager to learn, and passionate about delivering exceptional customer service, **we want to meet you!** Salary: S/.800.00 \- S/.900.00 per month Workplace: Hybrid in Lima, Lima