Guest Experience Specialist

Description

Job Summary: This position focuses on delivering a unique and memorable guest experience by providing a broad range of services that go beyond typical front desk responsibilities. Key Highlights: 1. Build a unique and memorable experience for the guest. 2. Provide a wide range of services with the guest as the top priority. 3. Empowered to be mobile and take action whenever needed. **Additional Information**Food & Beverage **Job Number**26089699 **Job Category**Rooms \& Guest Services Operations **Location**Calle Schell No 400, Lima, Peru, Peru **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it’s about building an experience that is unique and memorable for the guest. Our Guest Service Specialists proactively deliver a wide range of services to guide guests throughout their stay. Their responsibilities extend well beyond typical front desk duties, taking ownership of guest service across key hotel areas—with the guest always at the center. They feel empowered to be mobile and take action whenever needed. Whether performing operational tasks, handling guest requests, serving quality food, completing reports, or sharing local highlights and events, Guest Service Specialists ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamentals essential to success (creating a safe workplace, following company policies and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Service Specialists are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 25 pounds unassisted; reaching overhead and bending down; performing movements requiring knee bending, twisting, stretching, and stooping). It is critical that Guest Service Specialists consistently perform these tasks—and other reasonable duties assigned—to ensure guest satisfaction and smooth hotel operations. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* At Courtyard, we are passionate about better meeting the needs of travelers worldwide. This inspired us to create the first hotel specifically designed for business travelers—and today’s Courtyard experience empowers guests, no matter the purpose of their trip. We seek individuals who pursue their goals with passion, who are enthusiastic about delivering a guest experience that goes above and beyond, who enjoy being part of a small yet ambitious team, and who love learning and continuous improvement—all while having fun. By joining Courtyard, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.