Waiter

Description

Job Summary: We are seeking top talent for the Customer Service (Waitress) position to ensure high-quality service for our guests and customers. Key Highlights: 1. Greet and serve customers in a friendly and professional manner. 2. Strong commitment to service and customer care. 3. Effective and empathetic communication. Job Description: We are currently seeking top talent for the **CUSTOMER SERVICE (WAITRESS)** position at one of our partners in the district of **SAN BARTOLO**, ensuring proper service to our guests and customers. **Responsibilities:** * Greet and serve customers in a friendly and professional manner, delivering high-quality service during their hotel stay. * Present the menu to guests and/or diners, providing information about available dishes and beverages, as well as chef or bartender recommendations. * Take customer orders accurately, ensuring correct recording and communicating any special requests to the bar and/or kitchen. * Serve food and beverages efficiently, adhering to the hotel’s presentation and service standards. * Set tables for customers, ensuring they are properly arranged and ambiented. * Maintain cleanliness and order in service areas, including tables, chairs, and common spaces, to provide a pleasant and clean environment. * Restock supplies as needed during service to ensure a seamless experience. * Serve alcoholic and non-alcoholic beverages per customer request, verifying customer age in compliance with local alcohol sale regulations. * Clean tables and service areas after each use, ensuring readiness for the next customer. * Process payments via POS or cash as appropriate, and issue and provide receipts or invoices when required. * Perform cash and POS closing procedures as needed in the absence of the supervisor. * Efficiently address and resolve any complaints or incidents arising during service, ensuring guest satisfaction with the solution provided. * Promote food and beverage offers and promotions to customers, recommending additional items or combos as permitted by the menu. * Inform customers about hotel services to ensure an appropriate experience and communication. * Monitor guest satisfaction during their stay and solicit feedback to assess satisfaction levels and help improve service quality. * Collaborate closely with kitchen, bar, and other waitstaff to ensure efficient workflow and consistent adherence to service standards. * Any other tasks assigned by the immediate supervisor. **Experience:** * Minimum 1 year of experience in similar roles. * Completed secondary education. * Effective and empathetic communication. * Strong commitment to service and customer care. * Verbal fluency. **Benefits:** * Positive work environment. * Meals provided. * Timely salary payments. * Tips. Work Location: On-site employment. Salary: S/.1,200.00 - S/.1,400.00 per month. Work Location: On-site employment.