TECHNICAL SUPPORT TEAM LEADER – KONECTA

Description

Job Summary: We are seeking a Technical Support Team Leader to lead teams, manage operations, and improve technical support processes. Key Highlights: 1. Team leadership and operational management in technical support 2. Supervise, lead, and support the technical support team 3. Opportunity for professional growth and development TECHNICAL SUPPORT TEAM LEADER – KONECTA Work Location: Plaza San Martín, Downtown Lima We are looking for an experienced Technical Support Team Leader with proven team leadership and operational management skills, focused on achieving objectives and continuously improving technical support processes. **Requirements:** * Minimum 6 months of experience leading technical support, helpdesk, or customer service teams. * Technical or university degree in Systems, Computer Science, Telecommunications, or related fields (preferred). * Knowledge of Windows operating systems and computer tools. * Experience in troubleshooting and connectivity testing. * Proficiency in network commands (Ping, Tracert, Ipconfig, Nslookup, among others). * Knowledge and use of remote access tools. * Experience monitoring and managing performance indicators (KPIs). * Intermediate-level proficiency in Microsoft Office. * Ability to train, motivate, and develop work teams. * Strong problem-solving and decision-making skills. * Willingness to work onsite at Plaza San Martín, Downtown Lima. * Availability to work rotating 24/7 shifts (morning, afternoon, and overnight). **Main Responsibilities:** * Supervise, lead, and support the technical support team. * Monitor achievement of management and productivity indicators. * Provide support and escalate complex incidents. * Track critical cases and ensure timely resolution. * Prepare team performance and management reports. * Ensure compliance with procedures, policies, and quality standards. * Identify improvement opportunities and propose corrective actions. **Competencies:** * Leadership. * Effective communication. * Results orientation. * Proactivity and dynamism. * Analytical ability. * Problem solving. * Organization and planning. * Working under pressure. * Responsibility and commitment. **Benefits:** * Base salary of S/ 1,800.00. * Enrollment in MYPE payroll from day one. * Pleasant work environment. * Continuous training. * Opportunity for professional growth and development. Interested candidates meeting the profile may submit their updated CV to schedule an interview. Employment Type: Full-time Salary: S/.1,800.00 per month Work Location: Onsite employment