Human Resources Administration Manager

Description

Job Summary: We are seeking a Human Resources Administration Manager for a Contact Center with experience in HR, payroll management, Occupational Safety and Health (OSH), and process optimization. Key Highlights: 1. Professional development opportunities. 2. Excellent work environment and continuous support. 3. Being part of a multinational company with a solid track record. We are a leading company with over 10 years of experience in the Contact Center and Customer Experience industry, recognized for delivering innovative solutions and an outstanding work environment. We are currently seeking a:\n*Human Resources Administration Manager* \- *Massive Call Center* \- *Minimum 2 years of experience in this role or 5 years in similar functions* \n*Main Responsibilities*\nExecute and monitor personnel hiring processes. Knowledge and experience in payroll management (massive operations, sales, customer service). Knowledge of HR administrative management (hiring procedures, documentation, SCTR, Life Insurance Law, etc.). Address operational staff concerns and promote a positive work environment. Lead the Occupational Safety and Health (OSH) system. Carry out and manage the personnel administration process, including tracking of leave requests, attendance, punctuality, and medical leaves, to maintain accurate attendance records for fair payroll calculation. Respond to surveys requested by the Ministry of Labor and Employment Promotion regarding personnel statistical data or other related topics to comply with legal requirements, as well as respond to surveys requested by private entities when necessary for their services. Handle SUNAFIL inquiries. Administrative Management: Supervise hiring, terminations, attendance control, and record updates. Payroll and Benefits: Ensure accurate salary settlements, social contributions, taxes, and implementation of benefit policies. Legal Compliance: Guarantee that all activities comply with current labor laws and collective agreements. Internal Liaison: Act as a mediator between management and employees, resolving concerns and managing conflicts. Process Optimization: Identify workflow improvements and coordinate audits or reporting. \n*Requirements*\nBachelor's degree in Accounting, Industrial Engineering, Business Administration, Industrial Relations, or Human Resource Management. Experience and knowledge in Occupational Safety and Health (OSH) \- MANDATORY. Intermediate-level Excel proficiency. Excellent communication and interpersonal skills. Access to fixed-network computing devices and internet for remote work. Training or certification in Management, Human Resources, or Labor Legislation. \n*We Offer*\nCompetitive market-based salary. Being part of a multinational company with a solid track record. Professional development opportunities. Excellent work environment and continuous support. At our company, we do not only recruit talent — we develop it and help it shine! OHC is an inclusive employer and an active promoter of employment integration for people with different abilities. Requirements Availability to work in: Chorrillos District, Lima. If you meet these requirements, we look forward to welcoming you to our team! \n*Email*:\nseleccion@ohc.pe \n*WhatsApp*:\n980527225 Position Type: Full-time Salary: S/.1\.00 per month Work Location: On-site employment