Contact Center Executive - Kupos Peru

Description

Job Summary: We are seeking a Contact Center Executive to provide comprehensive customer service and resolve incidents related to ticket purchases and transportation services on our platform. Key Highlights: 1. Comprehensive customer service through multiple channels. 2. After-sales management and coordination with transportation companies. 3. Case registration, report generation, and technical communication. We are seeking a Contact Center Executive to provide comprehensive customer service and resolve incidents related to ticket purchases and transportation services on our platform. **Main Responsibilities:** * Respond to inquiries via WhatsApp, chat, email, and phone calls. * Provide information on routes, schedules, boarding, baggage, and travel policies. * Manage after-sales processes: cancellations, refunds, unconfirmed purchases, and issues with operators. * Coordinate with transportation companies to validate tickets, request cancellations, review incidents, and ensure timely resolutions. * Register cases in internal systems, generate reports, and communicate technical failures or corrections to the technical team. * Draft formal emails and operational minutes when necessary. **Requirements:** * Minimum 1 year of experience in customer service or call center roles. * Strong writing skills, clear communication, and customer orientation. * Ability to solve problems and manage situations under pressure. * Proficiency with digital tools and CRM platforms. **We Value:** * Experience in transportation, tourism, e-commerce, or travel tech. * Ability to coordinate across different departments and external providers. **Conditions:** * Hybrid work arrangement (as needed). * Availability for rotating shifts, including scheduled holidays. Employment Type: Full-time Salary: S/.1,400.00 - S/.1,900.00 per month Language: * English (Desirable) Work Location: Hybrid in San Isidro, Lima