Network Monitoring Operator - Lima

Description

Job Summary: We are seeking a technician or recent graduate to analyze, diagnose, and resolve tickets, perform tests, and track network incidents. Key Highlights: 1. Experience in networks and telecommunications 2. Certified trainings 3. Career path With over 14 years of experience in the telecommunications field, our presence spans **Chile, Peru, and Colombia**, supported by extensive expertise in **installations and engineering**. We have established ourselves as a leading company in this sector, delivering comprehensive solutions to our clients. **Your main responsibilities will be:** * Analyze, diagnose, and/or resolve received tickets, and/or escalate tickets to other support teams or other operators, depending on the nature of the case. * Review the SIRNGN platform to determine whether the customer has any service outages. * Perform tests and validations of customer services after an on-site visit or remote support. * Track incidents affecting Entel's network involving customers of fixed services. **What Are We Looking For?** * **Education:** Technician or graduate in Telecommunications Engineering, Electronics, Systems, or related fields * CCNA course / NS4 course * **Experience:** Minimum 1 year of experience in similar roles within networks and telecommunications * **Software Skills:** Excel – basic **What Do We Value?** * Commitment to work quality * Teamwork * Flexibility and adaptability * Results orientation * Innovation and creativity **What Do We Offer?** * Full payroll registration (bonus payments, vacation benefits, CTS, ESSALUD health insurance, and life insurance per law) * Company-certified trainings * Career path * Access to corporate discount agreements * Work modality: hybrid