Administrative Assistant – Customer Service

Description

Job Summary: We are seeking an Administrative / Sales / Customer Service Assistant for a pediatric neurodevelopment center, committed to service and excellence. Key Highlights: 1. Join a team committed to service and excellence. 2. Excellent, dynamic, and collaborative work environment. 3. Be part of a solid and continuously growing institution. **Join Motiva\-T Pediatric Neurodevelopment Center!** We are an institution with over 12 years of experience dedicated to supporting and developing children, adolescents, and families. Our commitment is to provide warm, human, and professional care, contributing to the well-being and growth of every person who places their trust in us. We are currently seeking an **Administrative / Sales / Customer Service Assistant** who wishes to join a team committed to service, organization, and excellence in public service. * **Work Location:** Santa Luzmila \- Comas **REQUIREMENTS:** **Education:** Technical or university studies (graduated, completing final cycles, or incomplete) in **Secretarial Studies, Business Administration, Technical Accounting, or related fields**. **Residence:** Must reside in Comas or nearby areas (Independencia, Los Olivos, Carabayllo, or other adjacent districts). **Experience:** Proven experience in counter sales, customer service, and collections. **(Mandatory)** **Digital Tools:** * Proficient use of **WhatsApp Business** and digital messaging channels for commercial and customer service. **(Mandatory)** * Proficient use of Microsoft Office at the user level. **(Mandatory)** **Specific Knowledge:** Knowledge and handling of Kardex and administrative record control. **Soft Skills: (Mandatory)** * Strong communication skills, verbal fluency, and customer orientation. * Charismatic, empathetic profile with excellent public interaction skills. * Organized, responsible, and highly committed to maintaining order and cleanliness in the work area. * Ability to work collaboratively, under pressure, and in accordance with institutional guidelines. **MAIN RESPONSIBILITIES:** * In-person, telephone, and **agile digital messaging management (WhatsApp Business)** with patients and families. * Provide detailed information and guidance on the center’s specialized services. * Manage sales, continuously follow up on inquiries, and foster user loyalty via chat and phone calls. * Register, update, and administratively control client documents and files. * Schedule, reschedule, and monitor patient appointment calendars. * Manage collections, perform daily cash reconciliation, and issue corresponding payment receipts. * Control, update, and report on the institutional Kardex. * Maintain order, cleanliness, and organization of the work area and common center spaces. * Other related duties assigned by management. **WORK SCHEDULE:** * **Monday to Friday:** 8:20 a.m. to 6:40 p.m. * **Lunch break Monday to Friday:** 1:00 to 2:00 p.m. * **Saturdays:** 9:00 a.m. to 2:00 p.m. **WE OFFER:** * Excellent, dynamic, and collaborative work environment. * Competitive market-based salary. * Opportunity to join a solid and continuously growing institution. Salary: S/.1,200\.00 \- S/.1,400\.00 per month Application Questions: * In which district do you currently reside? * Do you consider yourself charismatic, cheerful, and persuasive? * Are you available to work full-time? Work Location: On-site employment