Help Desk Operator

Description

Job Summary: We are seeking a Help Desk Operator to provide technical support, manage incidents, and maintain operational service within our digital solutions company. Key Highlights: 1. Join the team of a leading company in digital solutions. 2. Collaborate in a dynamic and continuously learning environment. 3. Develop your technical support and incident management skills. **Hitss Perú SAC – Grupo América Móvil** At **Hitss Perú SAC**, we are a digital solutions and IT services company with over **30 years of market experience**. We have **more than 8,000 employees** across Latin America, the United States, and Europe. We are currently looking for a **Help Desk Operator** who wishes to join our team. Requirements * Technical graduate or **university bachelor's degree** in **Systems Engineering, Computing, Informatics, or related fields**. * Knowledge of: * Windows Desktop (Windows 7, 8\.1 and 10\) * Microsoft Office and Office 365 / Microsoft 365 * Basic networking (Level I) * **2 years of experience** in: * Help desk / Service desk * Technical support * Ticket handling and management Responsibilities * Provide **technical support to users** regarding base software, office software, and applications. * Maintain operational incident support service for user-reported issues within scheduled hours. * Handle incidents related to **applications from the Help Desk**. * Record and manage incidents occurring during the shift. * Perform **continuous follow-up on pending tickets** and ensure their proper closure. * Register support requests in the Help Desk tool. * Verify that each request includes the **minimum required information for processing**. * Share knowledge acquired from training sessions conducted by HITSS personnel with the team. Schedule * **Monday to Friday:** 8 hours per day (rotating shifts between **7:00 a.m. and 9:00 p.m.**) * **Saturdays:** Worked on some weeks (shifts between **7:00 a.m. and 1:00 p.m.**) Work Location On-site https://maps.app.goo.gl/HfghyjGCUEUBsx1r7 Benefits * Be part of the **Grupo América Móvil**. * **Full payroll registration from day one.** * **Corporate EPS** (optional). * **Corporate agreements.** Employment Type: Full-time Salary: Up to S/.1,350\.00 per month Work Location: On-site employment