MultiCloud Administrator N2

Description

Job Summary: The MultiCloud Administrator N2 is responsible for advanced technical support, 24x7 monitoring, maintenance, and optimization of Multi-Cloud infrastructure and containerized environments, ensuring high availability and compliance with industry standards. Key Highlights: 1. Advanced technical support in Multi-Cloud environments (AWS, Azure) and containerized environments. 2. Operational management of Kubernetes clusters and automated deployments. 3. Implementation of security policies and compliance with standards such as PCI-DSS. **Job Description:** ---------------- MultiCloud Administrator N2 Position Profile Work Mode: Hybrid \| Location: Miraflores, Lima. Job Description: The Cloud Administrator N2 (AWS, Azure) provides advanced technical support and 24x7 monitoring, maintenance, and optimization of Multi\-Cloud infrastructure and containerized environments. Key responsibilities include troubleshooting and resolving complex incidents (escalated from N1\), operational management of Kubernetes clusters, and controlled production deployments. Additionally, the role entails applying security hardening policies, managing automated deployments, and ensuring high availability of critical services, while strictly adhering to corporate standards and active SLAs. **Requirements:** --------------- **Experience:** 3–4 years in cloud environment administration, operations, and direct technical support, with proven experience managing incident and change workflows. **Education:** University degree in Computer Engineering, Systems Engineering, or a related field. **Certifications:** * AWS Certified Cloud Practitioner (mandatory). * AWS Certified Solutions Architect – Associate (preferred). * Other AWS certifications (preferred). **Technical Knowledge:** Experience: 3\+ years operating and resolving complex failures (P1/P2\) in Multi\-Cloud environments (AWS, Azure) under strict SLAs. Orchestration: Proven experience managing containers on Kubernetes (AWS EKS / Azure AKS) and Docker. Cloud Core (AWS): Proficiency in managing EC2, RDS, VPC, S3, IAM, and backup policies. Systems and Security: Linux (Red Hat) and Windows administration. Knowledge of Hardening policies (CIS standards) and PCI\-DSS compliance. Automation and Monitoring: Operation of platforms such as New Relic and CloudWatch. Familiarity with Infrastructure-as-Code (Terraform). IT Service Management (ITSM): Handling incidents and changes within an ITSM framework based on ITIL v4\. **Responsibilities:** Advanced Support: Diagnose and resolve complex incidents (P1/P2\) across Multi\-Cloud infrastructures (AWS, Azure), meeting strict SLA timelines. Cloud Orchestration: Manage and ensure high availability of containers on Kubernetes (EKS/AKS) and Service Mesh (Istio). Change Management and IaC: Execute production deployments and maintenance using code (Terraform) and DevSecOps practices without impacting business operations. Observability: Monitor system health using New Relic and CloudWatch, applying agile auto\-remediation runbooks. Cybersecurity and Compliance: Apply Hardening policies (CIS), manage IAM, and ensure continuous compliance with PCI\-DSS regulations. Business Continuity: Execute, audit, and validate cloud backup policies and Disaster Recovery Plan (DRP) tests. ITIL / ITSM: End-to-end management of request, problem, and change tickets using client-provided tools. **What We Offer:** Competitive base salary Work Mode: Full-time Benefits: All statutory benefits. Language: English classes. Continuous Training: Cloud solutions training and certification path (AWS, GCP, and Azure). **CV Submission:** luis.torres@iteraprocess.com