Technical Support Operator

Description

Job Summary: Verisure Peru, a leader in security systems, is seeking a Technical Support Operator – Customer Service to manage technical faults and provide telephone support. Key Highlights: 1. Market-leading company in the European electronic security industry 2. Certified as one of the best companies to work for by GPTW 3. Formal employment with statutory benefits and an excellent working environment We are **Verisure Peru**, a company specializing in high-tech electronic security systems and a leader in the European market. With 30 years of presence in Europe and Latin America, Verisure is undergoing full technological development and transformation, offering our customers the trust and security needed to protect what matters most to them. Additionally, we are **certified as one of the best companies to work for by Great Place to Work.** **Therefore, we are currently seeking top talent to fill the position of** **Technical Support Operator \- Customer Service** ------------------------------------------------------------------------------------------------------------------------------------------------------------------ **REQUIREMENTS:** --------------- * **Completed (or ongoing) technical studies** related to communication technologies, electronics, computer systems, or similar fields. ------------------------------------------------------------------------------------------------------------------------------------ * **If pursuing another degree**, at least **1 year of experience** in similar roles is required. ----------------------------------------------------------------------------------------------------------------- * Minimum **6 months** of experience as a **customer service operator** or in similar positions. ----------------------------------------------------------------------------------------------- **RESPONSIBILITIES:** -------------- * **Manage technical faults** of alarm system devices entering the technical queue. --------------------------------------------------------------------------------------------------------------------- * **Provide telephone-based technical support** to field technicians resolving issues and malfunctions on-site. -------------------------------------------------------------------------------------------------------------------------------- * **Confirm completion of maintenance tasks and deliveries by motorized personnel.** ------------------------------------------------------------------------------ * **Validate alarm system installations.** ------------------------------------------------- * **Handle internal staff telephone requests** regarding incidents related to technical faults, correction of information for new installations, and completed maintenance tasks. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- * **Audit newly executed installations within the first two days.** ------------------------------------------------------------------- **WE OFFER** ------------- * **Meal allowance.** ------------------------- * **Formal employment with all statutory benefits.** ------------------------------------------------------- * **Excellent working environment!** ---------------------------- *"Verisure Peru is a company that promotes and guarantees the professional development of its employees in an environment of equality and respect, while also ensuring equal opportunities for growth and improvement for all."* **"Come on, what are you waiting for to join the Verisure team?"