B2B After-Sales Executive

Description

Job Summary: Dynamic, results-oriented professional to ensure customer satisfaction, retention, and loyalty by managing after-sales service and collections. Key Responsibilities: 1. Manage after-sales service and effective collection of customer portfolio 2. Ensure customer satisfaction, retention, and loyalty 3. Coordinate with internal departments to resolve customer requests We are seeking a dynamic, results-oriented professional to fill the position of Customer Experience and Collections Executive. Your primary role will be to ensure the satisfaction, retention, and loyalty of our customer portfolio by comprehensively managing after-sales service and effective collections. **Job Requirements:** * Hold a Technical Superior degree or be a graduate. * Minimum 1 year of verifiable experience in Sales, After-Sales, or Customer Service positions. * Prior management of a customer portfolio is desirable/preferred. * Excellent negotiation skills, customer orientation, proactivity, and strong interpersonal communication skills. **Main Responsibilities:** * Achieve assigned loyalty targets and comprehensively manage after-sales service for customers within your portfolio. * Perform monthly follow-up and collection activities for your assigned customer portfolio. * Coordinate with internal departments to resolve customer requests, cancellation requests, temporary suspensions, or service contingencies. * Manage the signing and safekeeping of loyalty contracts, as well as process credit notes, discounts, and notify Accounting and Billing of any adjustments. **Benefits:** * Formal employment registration from day one. * Statutory social benefits. * Pleasant work environment. Salary: Starting at S/.1,500\.00 per month Work Location: On-site employment