Collections Supervisor

Description

Position Summary: We are seeking a strategic and results-oriented Collections Supervisor to lead charged-off portfolio recovery teams and ensure achievement of key performance indicators. Key Highlights: 1. Lead and motivate collections teams for charged-off portfolio. 2. Design recovery and follow-up strategies for charged-off portfolio. 3. Conduct ongoing coaching and team support. **Collections Supervisor – Charged-Off Portfolio** Do you have experience leading charged-off collections teams and are passionate about exceeding targets? We are looking for a Collections Supervisor with strategic focus, operational leadership, and results orientation to enhance the performance of our recovery team. **What will be your mission?** Lead, motivate, and manage charged-off collections teams, ensuring compliance with recovery, productivity, and service quality KPIs. **Key Responsibilities:** * Supervise and oversee the team’s daily collections operations. * Monitor KPIs: recovery rate, contactability, payment promises, productivity, and service quality. * Design recovery and follow-up strategies for charged-off portfolio. * Conduct ongoing coaching, feedback, and team support. * Ensure compliance with policies, call scripts, and legal guidelines. * Prepare management reports and operational summaries. * Handle escalations and support complex negotiations. **Ideal Candidate Profile:** * Minimum 2 years’ experience supervising charged-off collections teams in a call center environment. * Proficiency in KPI management and recovery strategies. * Experience leading high-performing teams. * Intermediate or advanced Excel skills. * Strong analytical ability, leadership, and decision-making skills. * Excellent communication and negotiation skills. **We Highly Value:** * Inspirational leadership. * Results orientation. * Ability to work under pressure and resolve conflicts. * Capability to develop teams and improve productivity. **We Offer:** * Market-competitive salary. * Career development path. * Excellent work environment. * Ongoing training opportunities. * Job stability. **MODALITY** Work Mode: On-site Schedule: Monday \- Friday Location: Miraflores, Lima Apply by sending your CV to: vionda.ibarcena@valtrorecovery.com Salary: S/.3,000\.00 \- S/.5,000\.00 per month Work Location: On-site employment