Collections Manager

Description

Position Summary: We are seeking a Collections Manager to contact customers, negotiate payment agreements, and provide advisory support for portfolio recovery. Key Responsibilities: 1. Telephone contact and debt negotiation with customers 2. Payment agreement follow-up and customer advisory 3. Interdepartmental collaboration for incident resolution **REQUIREMENTS:** * Technical or university studies in Administration, Accounting, Finance, Economics, or related fields. * Minimum 1 year of experience in collections management, customer service, call center, or similar areas. * Experience in debt negotiation, payment agreements, or portfolio recovery. * Knowledge of CRM and/or Finance. **RESPONSIBILITIES:** * Contact customers by telephone to inform them about the status of their debts and payment due dates. * Negotiate payment agreements assertively and respectfully, establishing timelines and payment methods aligned with customer needs. * Conduct detailed follow-up on payment agreements established with customers and ensure compliance. * Provide advisory and guidance to customers, offering current and most suitable options to settle their debt. * Meet company-established portfolio recovery indicators and targets. * Record and update payment information and customer interactions in company management systems. * Collaborate with other departments to resolve incidents related to customer debts and payments. * Daily reporting of activities performed—including collections executed and payments received—to supervisors. **WORKING CONDITIONS:** * Salary: 1200 \+ HIGH COMMISSIONS * Formal employment registration from day one, with all statutory benefits under the general regime (bonus, CTS, standard insurance, paid vacation). * Schedule: Monday to Friday, 8:00 a.m. to 6:00 p.m., and Saturdays, 8:00 a.m. to 12:00 p.m. * We offer a dynamic and challenging work environment with opportunities for professional growth and development. Salary: Starting at S/.1,200\.00 per month Application Question(s): * Have you worked managing collections on written-off or hard-to-recover portfolios? * Are you available to work Monday to Friday, 8:00 a.m. to 6:00 p.m., and Saturdays, 8:00 a.m. to 12:00 p.m. (occasional Saturdays)? * Do you agree with the base salary of S/1200 under the general payroll scheme, plus commissions? * What is your availability to assume this position? Workplace: On-site employment