Accommodation Supervisor

Description

Summary: The Housekeeping Supervisor ensures cleanliness standards are met by assigning tasks, inspecting work, and training staff, responding to customer requests and complaints. Highlights: 1. Opportunity to train and oversee housekeeping staff 2. Focus on maintaining high standards of cleanliness and hygiene 3. Engage with guests to address complaints and special requests **Reports to:** Housekeeping Manager **Main function:** The Housekeeping Supervisor is responsible for ensuring that the standards of cleanliness are met. They assign tasks, inspect work to ensure it's up to standard, and provide training on how to best handle customers' requests in absence of the Housekeeping Manager. Required Part Time, including Weekends and Holidays. **About The Role** Main duties and responsibilities * Train housekeepers on cleaning and maintenance tasks * Oversee staff in absence of the Manager * Check rooms and common areas, including stairways and lounge areas, for cleanliness * Schedule shifts and arrange for replacements in cases of absence * Establish and educate staff on cleanliness, tidiness and hygiene standards * Motivate team members and resolve any issues that occur on the job * Respond to customer complaints and special requests * Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves * Participate in large cleaning projects as required * Ensure compliance with safety and sanitation policies in all areas **Required Criteria** * Right to work in Ireland * Good Command of English Language **Desired Criteria** * Proven housekeeping or hospitality experience. * Working knowledge of housekeeping. **Skills Needed** Hospitality, Exceptional Customer Service Skills, Supervisory Skills **About The Company** The Gallen Hospitality group is comprised of three 4\-star, family\-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference \& banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms \& a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop. **Company Culture** At Gallen Hospitality our culture centers around our people and we focus on their well\-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL\-BEING We believe the role we can play in our employees well\-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group. **Company Benefits** We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do. Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Employee discounts, Free parking, Cycle to work, Competitive salary, Preferential room rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee of the Month, Annual performance review, On the job learning, Progression opportunities **Salary** Not disclosed