Commercial Advisor

Description

Job Summary: A professional responsible for delivering customer service across multiple channels, generating digital content, and tracking orders to boost sales and enhance customer experience. Key Highlights: 1. Comprehensive management of customer service and client prospecting. 2. Creation of digital content for social media and brand positioning. 3. Coordination of sales, quotations, and shipment tracking. Job Profile: Sales Advisor 1. Job Objective Manage customer service via phone calls, WhatsApp, and social media; generate digital content to attract new customers; and track orders through to delivery — all aimed at increasing sales and ensuring a positive customer experience. Main Responsibilities 1. Customer Service and Prospecting * Make **daily calls to potential and repeat customers**. * Present the company’s products (spacers, additives, prefabricated elements, etc.). * Record contacts in the customer database. * Identify sales opportunities. 2. Digital Channel Management * Respond to **WhatsApp Business messages**. * Address inquiries on **Facebook, Instagram, and TikTok**. * Provide information regarding: * pricing * stock availability * shipping * technical specifications of products. 3. Digital Content Creation Create sales-focused social media content: Content Types: * Short videos for **TikTok** * Posts for **Facebook and Instagram** * Product photos or videos * On-site or delivery videos Content Objectives: * Attract customers * Generate inquiries * Strengthen brand positioning. 4. Sales Management * Prepare quotations. * Confirm orders with customers. * Coordinate with production and logistics teams. * Record sales in the system or Excel. 5. Shipment Tracking * Verify that orders are shipped correctly. * Confirm product receipt with the customer. * Resolve delivery-related issues. CONTACT US AT 926 %793 %050 Employment Type: Full-time Salary: S/.1,130.00 \- S/.1,700.00 per month Work Location: On-site employment