Corporate Services Advisor

Description

Job Summary: We are seeking a Corporate Services Advisor to handle client inquiries, coordinate solutions, track cases, and negotiate to increase account value. Key Highlights: 1. Collaborate and grow with purpose in a specialized advisory role. 2. Negotiate with clients to increase value, protect accounts, and foster loyalty. 3. Maintain strong relationships and coordination to deliver comprehensive client solutions. **Job Description** ---------------------- Are you motivated by collaboration, challenging the status quo, and growing with purpose? Learn about the challenges of the Corporate Services Advisor position. * Handle client inquiries, orders, and/or complaints via voice, email, and WhatsApp—ensuring a distinctive client experience where they receive a final resolution and perceive expert advisory support tailored to their segment. * Coordinate appropriately to deliver a final solution to the client, guaranteeing client satisfaction.\*Track all cases escalated to respective departments to ensure timely and appropriate responses to clients. * Contact the entire assigned client base to identify each client’s needs and issues, thereby delivering customized, value-driven solutions aligned with client requirements—enhancing loyalty and reducing churn. Manage activities using Entel’s online tool to ensure accurate and reliable information. * Negotiate with clients during every interaction to increase account value (upselling, cross-selling), proactively counter competition (account protection), and strengthen loyalty (renewals/retention). * Maintain close collaboration and coordination with Account Executives to provide integrated client solutions. * Manage knowledge: review, study, and apply all information shared by Mercado Empresas, supervision, training, and other departments that regularly issue updated guidelines. Attend all meetings and trainings organized by management or the company. * Provide feedback on process improvements for client-facing procedures to ensure operational efficiency and client satisfaction. What We Need From You: * Minimum 1 year of experience in customer service and corporate sales (B2B) * Experience managing a client portfolio in telecommunications or banking **Candidate Requirements** -------------------------- * Completed university degree in Business Administration, Communications, Marketing, etc. * Intermediate-to-advanced proficiency in Microsoft Office * Intermediate-level English **Selection Process** ------------------------ Our selection process is conducted through Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments If your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ We are Entel, a leading telecommunications and technology company in Latin America, with over 60 years of industry experience. We operate in Chile and Peru, focusing on delivering solutions that connect people, businesses, and organizations through mobile and fixed-network services—including data, IT integration, internet, local and long-distance telephony, among others. Since entering Peru in 2013, we have driven an innovative business proposition and a customer-centric approach as our core purpose. **Our Benefits** ----------------------- * Unlimited phone plan * Hybrid work model * Early Friday year-round * EPS health insurance coverage * Wellness platform training * Educational partnership programs * Discounts with selected brands * Parking facility agreements