**Date:** 26 Dec 2025 **Location:** Lima, PE, 15023 **Company:** Paysafe **Location: Hybrid mode (remote work + 3 days per week in our office)** **ABOUT PAYSAFE** Paysafe is a leading payments platform with a strong track record serving merchants and consumers in the global entertainment sector. Its primary objective is to enable seamless connections and transactions between businesses and consumers through industry-leading capabilities in payment processing, digital wallets, and online cash solutions. With 29 years of experience in online payments, an annualized transaction volume of $152 billion in 2024, and approximately 3,000 employees across more than 12 countries, Paysafe connects businesses and consumers via 260 payment methods in 48 currencies worldwide. Delivered through an integrated platform, Paysafe’s solutions are optimized for mobile-initiated transactions, real-time analytics, and convergence between physical and online payments. For more information, visit www.paysafe.com. **Position:** Junior; internship experience will be considered. **Key Responsibilities** * **Manage multichannel interactions** (email, WhatsApp), delivering empathetic, clear, and first-contact resolution-oriented support. * **Categorize, prioritize, and document** each request or incident in the management tool (Zendesk), ensuring complete, consistent, and actionable records for subsequent analysis. * **Proactively follow up on tickets**, anticipating customer needs and maintaining timely communication until final case closure. * **Identify recurring patterns, friction points, or root causes**, proposing concrete improvement actions to relevant teams to enhance service quality and reduce rework. * **Ensure a seamless end-to-end experience** in every interaction, aligned with brand standards and prioritizing customer proximity, transparency, and simplicity. * **Collaborate on updating and enriching the internal Knowledge Base**, documenting learnings, solutions, and best practices to strengthen the support model. * **Coordinate effectively with internal teams** (Operations, Technology, Commercial, Finance, others) to accelerate resolution of more complex or third-party-dependent cases. * **Monitor key CX metrics**, contributing to SLA compliance and continuous improvement of customer satisfaction. **Requirements** **Education:** Graduate of technical or university programs in Administration, Accounting, or related fields. **Desired Knowledge:** Customer service management, complaint handling, and familiarity with consumer protection regulations. **Tools:** Intermediate proficiency in MS Office and Windows environment. **Experience:** Minimum 1–2 years in customer service, customer experience, or related functions. **Preferred Experience Includes:** Sectors such as banking, finance, retail, eCommerce, or payment methods. **Availability:** Hybrid work mode and willingness to work rotating shifts. **Why Work at Paysafe?** * **Professional Growth:** We offer continuous learning and development opportunities to help you advance your career in the dynamic world of online payments. * **Employee Benefits:** In addition to a competitive salary, we provide medical insurance, life insurance, oncology insurance, 30 paid vacation days, 4 paid volunteer days per year, summer hours (Dec.–Mar.), a birthday day off, and much more. * **Work-Life Balance:** We are committed to fostering a balanced and flexible workplace that supports your personal and professional development. ***Equal Employment Opportunity*** *Paysafe provides equal employment opportunities to all employees and applicants and prohibits any form of discrimination based on ethnicity, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment. If you require any reasonable accommodation, please let us know. We would be delighted to assist you and look forward to hearing from you.*