Customer Service Assistant

Description

Job Summary: We are seeking customer service personnel to manage inquiries and complaints across various digital platforms. Key Responsibilities: 1. Customer inquiry and complaint handling and resolution 2. Coordination and follow-up with the sales team 3. Problem-solving and communication skills Join Our Team! We are looking for 3 individuals for: Customer Service Your RESPONSIBILITIES will include: \* Handling customer inquiries and complaints through our service channels: Facebook, Instagram, WhatsApp, TikTok, and email. \* Coordinating, following up on, and resolving complaints with the sales team / partners You must meet the following REQUIREMENTS: \* Completed or ongoing higher education \* Problem-solving ability \* Strong verbal and written communication skills \* Teamwork capability \* Prior call center experience preferred BENEFITS: \* Formal employment with all statutory benefits Hybrid schedule: Thursday to Monday, 9 AM \- 6 PM; Wednesday, 9 AM \- 1 PM Workplace: Hybrid in Lima, Lima