Customer Service Quality Assistant

Description

Job Summary: This role involves monitoring customer service calls and chats, applying quality evaluations, identifying improvements, preparing reports, and supporting feedback activities. Key Highlights: 1. Monitoring and evaluation of customer service quality. 2. Identification of errors and opportunities for improvement. 3. Support in feedback sessions. MAIN RESPONSIBILITIES \- Monitor customer service calls and chats. \- Apply quality evaluation forms according to established standards. \- Identify errors and opportunities for improvement. \- Record evaluations and prepare basic results reports. \- Follow up on observations and improvement actions. \- Support in feedback sessions. REQUIREMENTS \- Students in final semesters or recent graduates. \- Customer service experience (mandatory). \- Basic/intermediate Excel skills. \- Effective communication, analytical ability, and attention to detail. Salary: S/.1,200\.00 \- S/.1,300\.00 per month Work Location: On-site employment