Product Support Engineer – 1

Description

Summary: This role acts as a technical bridge, ensuring reliability, performance, and continuous improvement of software products, blending development and support responsibilities. Highlights: 1. Serve as a technical bridge between Development teams and customers/users 2. Support and maintain products by collaborating with Development teams 3. Develop automated solutions, resolve issues, and implement process improvements **DP World Overview:** Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 119,000 employees from 164 nationalities, spanning 83 countries on six continents and 560\+ business units, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses \-\- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end\-to\-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE **JOB PURPOSE:** A member in this role will serve as a technical bridge between Development teams and customers/users by ensuring the reliability, performance, and continuous improvement of software products and services. They operate in a hybrid model of Development \+ Support responsibilities. They support and maintain the products and services by working along with Development teams. They collaborate with senior engineers in the team to develop automated solutions, resolve customer issues, and implement process improvement actions that enhance both engineering efficiency and customer experience. They enhance monitoring configurations and setup, participate in incident management processes and work on tools and documentation that enhance the overall software hygiene and operational excellence of managed products and services **KEY ACCOUNTABILITIES:** * They work with Development teams under the guidance of developers and senior engineers to support software products/services while developing deep product and customer knowledge. * They work on automations that save manual efforts and eliminate recurring work to both tech teams and customers. * They work with customers/users to resolve the tickets/incidents within the SLA and act as a technology spokesperson for their domain. * They participate in Incident post\-mortems and work on process/service improvements through operational excellence practices. * They have a good understanding and can implement improvements to the monitoring setup for the products/services they support and resolve any deviations. * They have good knowledge in performance, scalability, and enterprise system architecture. * They are capable of reading, writing, and debugging software to solve problems and implement bug fixes. * They contribute to enhancing the technical and process documentation. **QUALIFICATIONS, EXPERIENCE AND SKILLS:** * · A bachelor’s degree in computer science or related field, 1\+ years of experience in software development, support engineering, or DevOps roles. * · Proven experience in supporting production software systems, performance improvements and resolving systemic issues * · Programming skills in Python, Perl, Java or other OOPs languages * · Experience in automation tools, monitoring solutions, and operational processes * · Background in working with cross\-functional teams and interfacing directly with customers or end users * · Experience with agile development methodologies * · Good knowledge of Linux fundamentals, distributed systems and microservices\-based architecture * · DB and SQL understanding * · Experience with cloud platforms * · Good problem\-solving and analytical thinking abilities * · Good documentation and knowledge\-sharing skills * Collaborative approach to working with diverse teams and stakeholders **Location:** Peru or Dominican Republic **Employment:** Full\-time opportunity with DP World **Work Model:** 4 days Work From Office **Language:** Candidates should have strong English communication skills, both verbal and written. Please review the JD and let me know if you would be interested in exploring this opportunity pelase share resume to sudha.rangavajhula@dpworld.com Job Type: Full\-time Language: * English (Preferred) Work Location: Hybrid remote in Callao