Service Technician

Description

Job Summary: Power Technician responsible for the operation and maintenance of critical power equipment in data centers and service delivery, ensuring operational continuity. Key Highlights: 1. Operation and maintenance of critical power equipment in data centers. 2. Timely response to emergencies and scheduled services. 3. Member of Vertiv's Core team, with high technical specialization. **POWER TECHNICIAN – CORE SERVICES** **Job Objective** **Main Responsibilities** **Operation and Maintenance** * Execute operation and maintenance activities for critical power equipment installed in data centers and critical infrastructure. * Perform preventive, corrective, and predictive maintenance in accordance with established maintenance procedures and plans. * Conduct diagnostic, troubleshooting, and failure analysis activities on power equipment. * Carry out startup, commissioning, technical inspections, and supervision of specialized work. * Contribute to improving equipment availability and reliability by identifying and implementing proactive actions. **Service Delivery** * Execute assigned technical activities according to customer requirements and company guidelines. * Respond promptly to emergencies and scheduled services within defined response timeframes. * Participate in on-call shifts to address emergencies for customers under active contracts. * Lead execution of assigned technical work from planning through service closure. * Ensure compliance with Service Level Agreements (SLAs) and minimize operational impact on customer systems. **Documentation and Reporting** * Prepare technical reports, service reports, and job closure documentation. * Contribute to the development and updating of operational procedures: + **MOP (Method of Procedure)** + **SOP (Standard Operating Procedure)** + **EOP (Emergency Operating Procedure)** * Record technical information clearly, accurately, and traceably. **Customer Interaction** * Provide technical support and specialized advisory during service execution. * Maintain effective communication with internal and external customers. * Address customer requests professionally and with a service-oriented approach. * Contribute to customer satisfaction through safe and efficient execution of assigned tasks. **Safety and Compliance** * Comply with all safety procedures established by the company. * Identify and report unsafe conditions or potential operational risks. * Correctly use required Personal Protective Equipment (PPE) for each activity. * Maintain assigned PPE and tools in good condition. * Arrive at the designated location, date, and time with the necessary tools and resources for service execution. **Requirements** **Academic Qualifications** * Certified Technician in: + Industrial Electricity + Electrotechnology + Industrial Electronics + Related disciplines **Experience** * Minimum desirable experience of **5 years** in maintenance and operation services for critical infrastructure, data centers, telecommunications, or power systems. **Technical Knowledge** * Maintenance, operation, and switching of critical power equipment: + Single-phase and three-phase UPS systems. + Rectifiers and inverters. + STS (Static Transfer Switch). + TTA (Automatic Transfer Panels). + VRLA and Lithium battery banks. + Low-voltage electrical distribution systems. + Monitoring systems. * Reading and interpretation of: + Electrical schematics. + Single-line diagrams. + Control diagrams. * Diagnosis and resolution of faults in critical electrical systems. * Preparation of technical reports and service reports. * Use of electrical measurement instruments and specialized testing tools. **Competencies** * Safety orientation. * Responsibility and commitment. * Analytical and problem-solving ability. * Technical leadership. * Effective communication. * Teamwork. * Customer orientation. * Organization and priority management. **Additional Requirements** * Valid Class A\-I driver's license. * Availability to perform on-call duties and respond to incidents outside regular working hours. * Willingness to travel within the national territory. **Travel Availability** * Approximately **25% of the time** . **Position Added Value** The Power Technician is part of Vertiv's **Core team**, responsible for supporting the critical infrastructure of major data centers and strategic national customers, participating in highly specialized technical activities that directly impact the operational continuity of mission-critical systems.