Spanish Tourism Agent

Description

Job Summary: Solvo Global is seeking Back Office Reservation Agents to manage bookings for tours, monuments, and tourism experiences, ensuring efficient operations and an excellent customer experience. Key Highlights: 1. Growth opportunity in an international company 2. Participation in global tourism operations 3. Collaborative and dynamic work environment \#administrativa25 **Location: On-site in Lima, Peru** **Start Date: ASAP** **Language Requirement: 100% Spanish** **Work Schedule: Full-time** **6 working days (2 days off), 48 hours per week** * **Shift: 12 AM \- 9 AM** Solvo Global is a company specialized in selling tickets, passes, and tourism experiences for national and international monuments and attractions. Headquartered in Granada with operational presence in Seville and Madrid, it collaborates with suppliers across multiple countries and operates in over 30 destinations worldwide. As part of its growth and expansion, we are looking for Back Office Reservation Agents eager to join a dynamic company within the tourism sector. What will be your mission? You will be responsible for managing and coordinating reservations for tours, monuments, and tourism experiences, ensuring efficient operations and an outstanding experience for our customers. You will work closely with the Reservation Team and directly support the Booking Manager in daily operational execution. Key Responsibilities: Manage and process reservations for tours, monuments, and tourism activities. Review and keep product and service availability updated across various platforms. Purchase, issue, validate, and dispatch tickets, passes, and related documentation for each reservation. Follow up on special requests, changes, modifications, and incidents. Verify accuracy of customer information, dates, times, and booked services. Coordinate with suppliers and internal teams to ensure proper service delivery. Maintain updated company management systems and tools. Handle multiple reservations simultaneously while meeting response timeframes and quality standards. Support continuous improvement of departmental operational processes. What are we looking for? ✔ 1–3 years of experience in reservations, back office, administrative operations, or similar roles. ✔ Experience in tourism, travel, hospitality, or related industries is highly valued. ✔ Excellent organizational skills and attention to detail. ✔ Ability to handle high volumes of information and multitask effectively. ✔ Problem-solving skills and ability to prioritize tasks. ✔ Proficiency with technological tools and management systems. ✔ Experience with CRMs such as Salesforce, HubSpot, or similar is a plus. ✔ Strong communication and teamwork skills. ✔ Fluent Spanish, both written and verbal. We especially value: * Process orientation. * Analytical ability. * Adaptability to change. * Quick learning of new platforms and products. * Working under pressure while maintaining high accuracy. * Focus on quality and adherence to procedures. What we offer: Opportunity for career growth within an internationally expanding company. Participation in tourism experience operations across more than 30 international destinations. A collaborative and dynamic work environment. Professional development within the tourism and travel tech industry. Workplace: On-site employment