bellboy - baggage handler

Description

Job Summary: Provide a warm welcome and efficient assistance to guests, supporting them with luggage handling and orientation, to ensure an agile and memorable service experience. Key Highlights: 1. Comprehensive guest assistance throughout their stay 2. Coordination of services and handling of requests 3. Promotion of a memorable experience with a service-oriented attitude **Job Mission** Provide a warm welcome and efficient assistance to guests upon arrival, during their stay, and at departure, supporting them with luggage handling and in-hotel orientation, contributing to an agile, friendly, and memorable service experience. **Main Responsibilities** * Greet and welcome guests upon hotel check-in. * Assist with luggage transportation to and from guest rooms. * Accompany guests to their rooms and explain basic hotel services. * Coordinate with the front desk regarding check-in and check-out requirements. * Assist with taxi, tour, or other service requests. * Maintain order in the lobby, entrance, and assigned areas. * Respond promptly and courteously to basic guest requests. * Safeguard luggage in cases of early check-in or late check-out. * Report observed incidents or maintenance needs. **Requirements** * **Education:** Completed secondary education (hospitality or tourism studies preferred). * **Knowledge:** * Customer service * Basic/intermediate English (preferred) * **Experience:** Prior customer service or similar role experience preferred. * **Competencies:** * Excellent interpersonal skills and service-oriented attitude * Effective communication * Proactivity and teamwork * Professional appearance and responsibility Work Location: On-site employment