CUSTOMER SOLUTIONS ANALYST

Description

Job Summary: Profuturo AFP is seeking a Customer Solutions Analyst to handle requirements and complaints, identify risks, and propose solutions. Key Highlights: 1. Contribute to the success of the Customer Solutions team 2. Handle requirements and complaints from affiliates and regulatory bodies 3. Identify and analyze risks for the company Request ID: 243424 Thank you for your interest in joining Profuturo AFP—we truly appreciate your application. We are looking for talented individuals who wish to grow and help achieve our organization’s objectives. Wishing you great success throughout this process! **CUSTOMER SOLUTIONS ANALYST** * Business Line: BUSINESS SUPPORT * Unit: OPERATIONS * Level: 4.3 * Contract Type: (Full-time employee) equivalent to (Indefinite-term contract) Congratulations on your interest in further developing your career within the Scotiabank Group. Below are the details of the responsibilities and requirements for the following opportunity available to you: We’re here to support you in continuing to enhance your talent! **Mission:** Contribute to the overall success of the Customer Solutions team at Profuturo AFP by ensuring that individual objectives, plans, and specific initiatives are implemented or fulfilled in support of the team’s business strategies and goals. Ensure all activities are conducted in compliance with applicable internal rules, policies, and procedures. **What Do We Expect From You?** * **Desired Education:** Graduate or final-year student in Law, Business Administration, or related fields. * **Minimum Experience:** 2 years of experience in the financial system in related areas. * **Type of Knowledge:** * Solid knowledge of the Private Pension System (SPP), including SPP procedures for active and inactive affiliates (Mandatory requirement) * Experience handling complaints * Intermediate knowledge of the Private Pension System (SPP) regulatory framework, especially Titles IV, V, and VII of the SPP Regulatory Compendium * Intermediate writing skills * Intermediate proficiency in MS Office * Basic level of English language proficiency **What Challenges Will You Face?** * Promote a customer-centric culture to deepen client relationships and leverage Profuturo AFP’s extensive relationships, systems, and expertise. * Handle requirements and complaints from affiliates, employers, non-affiliates, and regulatory and governmental bodies. * Identify and analyze patterns in requirements and complaints by gathering information from various systems or tools, reviewing background data, and identifying deviations from established processes or current regulations. * Identify and analyze potential risks that could impact or cause losses to the company. * Provide solution proposals for issues identified during the analysis of requirements and complaint handling. * Coordinate with departments involved in handling requirements or complaints to gather information and background data required to resolve complaints, address inquiries, and respond to SBS official letters and documents from the Congress of the Republic. * Ensure compliance with documented and/or digital workflows as defined in established procedures for handling inquiries, complaints, and official letters. * Understand Profuturo AFP’s risk culture and how risk appetite must be considered in daily activities and decisions. * Actively perform effective and efficient operations within respective areas while ensuring the suitability, compliance, and effectiveness of daily business controls to meet obligations aimed at reducing operational risk, regulatory compliance risk, money laundering and terrorist financing risk, and conduct risk—including responsibilities established under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Counter-Terrorist Financing Manual, and Business Conduct Guidelines. Location(s): Peru : Lima : San Isidro Thank you for your interest; however, only candidates selected for interviews will be contacted. ** Profuturo AFP is an inclusive company that respects diversity and does not engage in any form of discrimination