Ready to grow your career from home? Your future begins here. Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.\-based companies. We’re hiring Bilingual Contact Center Agents to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! ✨ **What you will be doing:** * Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. * Collect important information to understand client needs and assess how the firm can help. * Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. * Complete legal forms and manage records of customer interactions. * Schedule and coordinate consultations with legal experts. * Follow up with clients to ensure their needs are met or provide additional support. * Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. **Requirements:** * Holds a bachelor’s degree. * Has 3\+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. * Is proficient in managing calendars and information flow with accuracy and efficiency. ✉️ * Has previous experience in sales, customer service, or a legal background (preferred). * Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. ️✍️ * Demonstrates excellent organizational and time\-management skills. * Maintains discretion and confidentiality when handling sensitive information. * Permanently resides in Latin America. * Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. **Benefits:** * Biweekly Payments: Guaranteed with no deductions from our end. * Long\-Term Opportunities: Build a lasting professional relationship with us. * Fully Remote: Work from the comfort of your home—no onsite travel required. * Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. ️ * Wellness Support: Access in\-house psychological and wellness coaching services. * Professional Growth: Free training, language improvement sessions, and coaching programs. * Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. Take the next step in your career with Voxidea. Apply today and join our innovative team! ✨