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Job Summary: Provide efficient and professional customer service via telephone calls, resolving inquiries, handling requests, and offering products/services. Key Highlights: 1. Efficient and professional customer service 2. Resolution of inquiries and handling of requests 3. Excellent communication and customer orientation **Job Objective:** Deliver efficient and professional customer service through inbound and outbound telephone calls, resolving inquiries, handling requests, offering products/services, and ensuring a positive experience in every interaction. **Main Responsibilities:** * Answer inbound customer calls to resolve inquiries, provide information or support. * Make outbound calls for follow-ups, surveys, collections, or sales, as required. * Accurately record call information in the system. * Meet performance metrics (average call duration, quality, customer satisfaction, etc.). * Participate in training sessions and process/product updates. **Job Requirements:** * Experience in telephone customer service, customer support, or sales (preferred). * Excellent oral and written communication skills. * Basic computer and Office software proficiency (Intermediate level). * Ability to quickly and efficiently solve problems. * Tolerance for working under pressure and managing conflicts. **Key Competencies:** * Empathy and customer orientation * Active listening * Effective communication * Teamwork * Adaptability * Responsibility and punctuality Employment Type: Part-time Salary: S/.600\.00 per month Application Question(s): * Do you have immediate availability? Work Location: Remote
