Customer Service Representative (BPO or Call Center experience)

Description

Summary: As a Customer Service Representative, you will be the first point of contact for clients, managing inquiries and delivering exceptional support. Highlights: 1. Manage customer inquiries and resolve escalated issues. 2. Deliver exceptional support in a fast-paced environment. 3. Ensure privacy and security of all consumer data. **Job Title:** Customer Service Representative **Location:** Lima, Peru **Schedule:** Monday–Sunday, 7:00 AM – 9:00 PM EST **Vacancies:** 4 **Position Summary** As a Customer Service Representative, you will be the first point of contact for clients and customers, ensuring satisfaction with eMed’s digital point\-of\-care solutions. This role involves managing inquiries, resolving escalated issues, and delivering exceptional support in a fast\-paced environment. **Key Responsibilities** * Handle customer inquiries via inbound calls, email, web forms, call\-backs, or chat. * Provide accurate and timely responses to questions and concerns. * De\-escalate situations involving dissatisfied customers by offering assistance and support. * Collaborate with team members to enhance service quality. * Resolve issues and escalate when necessary. * Ensure privacy and security of all consumer data. **Qualifications** * **Education:** College degree or technical certification preferred. * **Experience:** Minimum 1 year of experience in customer service in BPO or Call center. * **Skills:** * Strong problem\-solving and analytical abilities. * Excellent customer service skills with proficiency in English and Spanish (written and verbal). * Typing and data entry experience. * Familiarity with Microsoft Windows applications and internet browsers. * **Language:** Advanced English (Level 9\.0–10\.0\). * **Other:** Empathy to handle sensitive situations; ability to pass background verification (education, employment, criminal record). **Core Competencies** * Effective communication and active listening. * Ability to multitask in a dynamic environment. * Professionalism under pressure. \#Sourcing25 Tipo de puesto: Tiempo completo Sueldo: S/.3,000\.00 \- S/.3,100\.00 al mes Pregunta(s) de postulación: * En una escala de 1 a 10, ¿cuál es tu nivel de inglés? * ¿Tienes disponibilidad de tiempo completo para trabajar de manera presencial? * ¿Cuál es tu aspiración salarial en PEN?