Konecta Technical Support

Description

Position Summary: OUTECK is seeking a Technical Support / Service Desk professional to handle and track incidents, provide user support, perform network and equipment diagnostics, and escalate incidents. Key Highlights: 1. Experience with ticketing tools such as Remedy, GLPI, ServiceNow, and Jira. 2. Proficiency in Windows, Office 365, and Outlook for technical support. 3. Basic knowledge of networking and connectivity commands. **Summary Profile – Technical Support / Service Desk** **OUTECK**, a company providing services to **Konecta**, is seeking a **Technical Support / Service Desk** professional. **Requirements:** * Experience or knowledge of **ticketing** tools (Remedy, GLPI, ServiceNow, Jira). * Proficiency in **Windows, Office 365, and Outlook**. * Basic networking knowledge: **TCP/IP, DNS, DHCP, VPN, Wi\-Fi**. * Basic connectivity commands: **ping, tracert, ipconfig, nslookup**. * Support experience in **hardware, software, and user management**. **Responsibilities:** * Handling and tracking of **incidents and tickets**. * Remote and on\-site user support. * Basic network and equipment diagnostics. * Incident escalation and solution documentation. **Conditions:** * **Salary:** S/ 1,400 * **MYPE payroll registration** * **Rotating 24/7 shifts (48 hours) \- morning, afternoon, and overnight** * **On\-site work** **Locations:** * Surquillo * Callao * Downtown Lima (Plaza San Martín) Salary: S/.1,400\.00 per hour Scheduled hours: 48\.0 per week Workplace: On\-site employment