CRM Analyst - Functional Support

Description

Job Summary: Grupo Norte is seeking a CRM Analyst / Functional Support professional to optimize processes, analyze data, and drive high-impact solutions while providing support and collaborating on omnichannel initiatives. Key Highlights: 1. Participation in digital transformation and continuous improvement projects. 2. Clear career path, training opportunities, and an excellent work environment. 3. Collaboration on omnichannel solutions with key departments. **CRM ANALYST / FUNCTIONAL SUPPORT** At Grupo Norte, we are looking for a CRM Analyst / Functional Support professional to optimize processes, analyze data, and drive high-impact solutions. **What We Offer:** * Full payroll with all statutory benefits from day one. * Participation in digital transformation and continuous improvement projects. * Clear career path, training opportunities, and an excellent work environment. * Corporate benefits. **Your Key Responsibilities:** * Provide first-level functional support to CRM users and track incidents. * Analyze operational processes to identify improvements and automation opportunities. * Query databases using SQL and design dashboards in BI tools (Tableau, Looker Studio). * Train users, develop manuals, and ensure data quality within the platform. * Collaborate with Commercial, Marketing, and Technology teams on omnichannel solutions. **Requirements:** * Graduate or Bachelor’s degree in Systems Engineering, Industrial Engineering, Computer Science, or related fields. * Minimum 2 years of experience in CRM, functional support, or data analysis. * Proficiency in SQL (intermediate level) and BI tools. * Experience with Zoho CRM, Salesforce, or HubSpot is preferred. * Strong analytical, communication, and teamwork skills. Apply today and become part of Grupo Norte’s growth! Salary: S/.2,500\.00 \- S/.3,000\.00 per month Work Location: On-site employment