CUSTOMER SERVICE ASSISTANT FOR CORPORATE AND INSTITUTIONAL BANKING

Description

Job Summary: BBVA is seeking professionals to handle customer inquiries and requests, process documentation, and manage various banking procedures, driving continuous improvement within a collaborative and inclusive work environment. Key Highlights: 1. Part of a global company with over 160 years of history 2. Work in multidisciplinary and diverse teams 3. Promote diversity, inclusion, and equal opportunities **Want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are over 121\.000 professionals working in multidisciplinary teams comprising diverse profiles such as finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Indefinite) **What Are We Looking For?** * Receive and address general customer inquiries and requests. * Receive and process instruction letters, as well as customer complaints for immediate handling (according to their complexity). * Evaluate and process promissory note discount schedules. * Receive requests for issuing and delivering checkbooks, including their cleansing; likewise, certify checks and modify their status. * Update the database according to customer requests. * Safeguard and deliver valuable documents to safe deposit box holders. * Receive letters and diskettes for payroll payment processing. * Receive deposits with own checks and checks from other banks. * Process BCR transfers up to S/.200 000\.00\. * Handle telephone calls. * Open current accounts, savings accounts, and term deposits. * Manage signatures and powers of attorney for opening current accounts for legal entities. * Perform other duties assigned by the Deputy General Manager / Customer Service Manager. * Query, register, and modify syndicated loans. * Perform other duties assigned by the team leader and drive continuous improvement of the role. * Create valuation requests in Nacar, create and track them in the SAX system, request updates to guarantee values in 3270, and communicate status and resolution to the executive/specialist. * Enter Bastanteo requests into Fast Track and follow up on them, communicating results to the executive/specialist throughout the process. Requirements: * University graduates in Business Administration or related fields. * Experience in areas related to customer service. * Knowledge of topics related to operations. * Familiarity with products and processes. * Soft skills: Proactivity, teamwork, adaptability. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and motivates us to keep moving forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We cultivate a collaborative and inclusive work environment that allows each person to showcase their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose and guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements imposed by local labor and immigration regulations or applicable professional regulations for the position in that country. In the event you are selected as the final candidate, BBVA may assist you in obtaining the corresponding permit/visa, with the understanding that if, for any reason (i.) the relevant visa and/or work permit and/or residence permit is not issued, (ii.) or any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the performance of the position in that country are not met, unfortunately you will be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.