IT/Network Assistant

Description

Job Summary: Provide technical support to users and computer equipment, diagnosing and resolving hardware, software, and connectivity issues, while supporting the company's network and technology infrastructure. Key Responsibilities: 1. Comprehensive technical support for users and computer equipment. 2. Assistance with basic configuration and administration of network devices. 3. Maintenance of technological infrastructure and incident tracking. · Provide technical support to company users and computer equipment. · Diagnose and resolve hardware, software, and connectivity issues. · Assist with installation, configuration, and maintenance of computers, printers, IP phones, and other technological equipment. · Assist with basic configuration and administration of network devices such as MikroTik, switches, routers, OLTs, and telecommunications equipment. · Perform basic monitoring of network infrastructure and report incidents. · Assist with reviewing connectivity, IP addressing, VLANs, DHCP, DNS, and other network services. · Assist in identifying and tracking issues related to internet connections, links, and telecommunications services. · Execute basic maintenance and support procedures for technological infrastructure. · Log and track incidents and technical requests. · Assist with installation and configuration of systems and applications used by the company. · Perform basic queries and validations in SQL Server databases. · Assist in preparing and updating technical reports and departmental documentation. · Support the network administrator and IT team in operational activities and improvement projects. · Other IT and network-related duties assigned by the immediate supervisor. Salary: S/.1,500\.00 \- S/.1,800\.00 per month Work Location: On-site employment