Jr. CX Analyst

Description

Job Summary: Jr. CX Analyst to design and optimize omnichannel, contextual, and personalized experiences, maximizing value for both customers and the business. Key Highlights: 1. Boost your talent with new experiences and challenges 2. Participate in projects that drive digital transformation 3. Access continuous development opportunities and mentoring If you seek to boost your talent with new experiences and challenges that push you to always aim higher, this is your opportunity! Join the best team and transcend with your talent as a **Jr. CX Analyst**! **Your primary objective will be:** To design and optimize omnichannel, contextual, and personalized experiences, maximizing value for customers and the business by orchestrating relevant interactions, leveraging data, analytical models, and artificial intelligence—while maintaining an integrated view of all customer touchpoints. Additionally, foster innovation and continuous experimentation to incorporate new information sources, channels, touchpoints, and opportunities that enable the development of differentiated and sustainable experiences. **How will you achieve this?** * Participate in designing omnichannel experiences that ensure consistent and relevant interactions throughout the customer lifecycle. * Support identifying key customer moments to implement triggers that deliver timely and contextual experiences. * Define personalization logic for each journey, translating experience strategy into concrete requirements for technical teams. * Incorporate behavioral data and customer intelligence to improve the accuracy and effectiveness of designed journeys. * Explore opportunities in new channels and touchpoints to expand reach and enrich the customer experience. * Research CX trends and benchmarks to continuously evolve journeys and integrate innovation into experience design. Execute experiments to optimize experiences, validate hypotheses, and generate value for customers and the business. * **What do we require from you?** * Final-year student or bachelor’s degree holder in Marketing, Business Administration, Industrial Engineering, Industrial Design, Communications, or related fields. * 1 year of experience working in agile environments. * Proficiency in AI tools. * Design and measurement of experiments (A/B Testing, statistics). * Database knowledge (e.g., AWS, Teradata, SQL, Oracle – intermediate level). **What we offer at Interbank** * **Purpose:** Drive the digital transformation of one of Peru’s most important companies. * **Challenges:** Participate in projects promoting digital transformation in the financial sector. * **Growth:** Access continuous development opportunities, training, and mentoring. **Apply now and become part of a team that always aims higher!** At Interbank, we are committed to equal opportunity. All applicants will be considered without regard to ethnic origin, gender, age, marital status, sexual orientation, religion, disability, nationality, or economic condition.