Middle Process Analyst

Description

Job Summary: Middle Information Management Analyst to optimize collections processes, identify friction points, and improve management effectiveness and customer experience. Key Highlights: 1. Optimize collections processes and customer experience 2. Design, optimize, and automate operational workflows 3. Opportunities for professional development and growth If you seek to enhance your talent with new experiences and challenges that push you to always aim higher — this is your opportunity! Join the best team and transcend with your talent as a **Middle Information Management Analyst.** **Your primary objective will be:** To optimize end\-to\-end collections processes within the Payment Solutions Tribe, identifying operational friction points, inefficiencies, and automation opportunities. This aims to improve management effectiveness, contactability, response times, and customer experience, while ensuring regulatory compliance and appropriate risk control. **How will you achieve this?** * Identifying, managing, and measuring operational risks that may impact operations. * Designing, updating, and optimizing operational and functional workflows for collections processes and supporting areas, driving automation initiatives. * Documenting and maintaining up-to-date processes, procedures, and business rules according to the area’s methodology, ensuring regulatory compliance and meeting SBS audit requirements. * Preparing information analyses and executive presentations for committees and management forums across various bank departments. * Providing methodological support in process management, continuous improvement, and standardization to tribe teams. * Identifying and implementing agile improvements that mitigate operational risks, strengthen controls, and ensure efficient, reliable, and sustainable management. **What do we require from you?** * Professional degree in Industrial Engineering, Systems Engineering, or related fields. * 1 year of experience in database analysis. * Knowledge of SQL/Teradata, AWS, Oracle, Python, and SSIS SQL 2008 R2\. * Knowledge of Service Design, BPM/BPMN, and continuous improvement. * Methodologies: Agile, Design Thinking, and/or Scrum. * Advanced Office skills; Bizagi Modeler and Visio (intermediate level). **What do we offer you at Interbank?** An INcredible experience with our flexible work model “Interbank Eres” Development opportunities: growth paths and upskilling and reskilling tools at Interbank and across all companies within the Intercorp Group. Being part of the digital transformation of one of Peru’s most important companies Apply now and join a team that always aims higher! At Interbank, we are committed to equal opportunity. All applicants will be considered without regard to ethnic origin, gender, age, marital status, sexual orientation, religion, disability, nationality, or economic condition. Everyone is welcome!