Personal Banking Officer - Callao Zone Flyer

Description

Position Summary: Personal Banking Officer at Scotiabank Peru responsible for managing customer portfolios, promoting sales, and ensuring regulatory compliance. Key Responsibilities: 1. Maximize the Bank's profitability by developing commercial management 2. Evaluate customers and offer products/services aligned with their needs 3. Prevent, recover, and collect customer portfolios for both passive and active products Request ID: 264003 Thank you for your interest in joining Scotiabank Peru—we truly appreciate your application. We are seeking talented individuals who wish to grow and help achieve our organization’s objectives. Wishing you great success throughout this process! **Personal Banking Officer – Callao Branch** **Mission:** Contribute to the overall success of the Branch Network in Peru by ensuring that specific individual objectives, plans, and initiatives are executed or fulfilled in support of the team’s business strategies and goals. Guarantee that all activities are conducted in accordance with applicable internal standards, policies, and procedures. **What Do We Expect From You?** * Completed university or technical degree related to the business scope: Finance, Accounting, Administration, etc. * 2–4 years of experience as a Sales and Service Advisor, Retail Banking Sales Force, or similar roles. **What Challenges Will You Face?** * Promote a customer-centric culture to deepen client relationships and leverage the Bank’s extensive relationships, systems, and expertise. * Actively conduct operations within respective areas in compliance with internal regulations, intercompany commercial agreements across the Scotiabank Group, and applicable legal provisions. * Contribute to maximizing the Bank’s profitability by developing commercial management with current or potential customers through sales and service delivery—providing financial advisory support while adhering to customer contact discipline (ABP). * Assess customers or potential customers and offer them a product or service meeting their needs in line with their financial capacity, minimizing default risk for the Bank. * Utilize all tools provided by the Bank’s commercial management model: Counselor, commercial window, active campaigns, commercial intelligence database, among others—to maximize portfolio management. * Evaluate the performance of assigned portfolio customers holding both active and passive products, enabling cross-selling and/or prevention of fund withdrawals—identifying and/or recognizing customer needs and solutions that satisfy them. * Carry out prevention, recovery, and collection activities when appropriate, based on adequate monitoring of customer portfolios holding passive and active products. * Apply Bank-established policies regarding credit, risk, Anti-Money Laundering (Know Your Customer), etc. * Address, manage, follow up on, or resolve (where feasible) customer inquiries and complaints using relevant systems. These should be channeled via platform and Call Center to centralize service channels. * Promptly address and follow up on internal referrals from branches and other sales channels. * Understand the Bank’s risk culture and how risk appetite must be considered in daily activities and decisions. * Actively carry out efficient and effective operations within respective areas, while ensuring suitability, compliance, and effectiveness of daily business controls to meet obligations aimed at reducing operational risk, regulatory non-compliance risk, money laundering and terrorist financing risk, and conduct risk—including responsibilities defined under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Counter-Terrorist Financing Manual, and Business Conduct Guidelines. Location(s): Peru : Callao : Callao Thank you for your interest; however, only shortlisted candidates will be contacted for interviews. **At Scotiabank Peru Group, we value the unique skills, experiences, and perspectives each person brings. We passionately promote inclusion and respect. If you believe we could provide you with any reasonable accommodation during the selection process, please indicate this when registering your information on our platform or when contacting our Talent Attraction team. We are committed to creating and maintaining an inclusive, accessible, and safe environment where everyone is welcome.