Join our team **MATRIA GRIS** and start this great challenge with us!! At Materia Gris, we are looking for the best talent to fill the position of Help Desk Analyst. **Requirements:** * Graduate or Bachelor's degree in Systems Engineering, Computer Science, or related fields. * Minimum of 06 months of experience in similar roles managing and handling incidents or issues during application production stages. (not exclusive) * Experience managing support tickets (platforms such as Jira Service Desk, Freshdesk, Zendesk, or similar). * Knowledge of SQL Server databases. * Knowledge of Oracle. * Knowledge of Postman. * Intermediate level Excel proficiency. * Intermediate level Office proficiency. **Responsibilities:** * Handle, assist, and resolve tickets / incidents. * Register all tickets / incidents in the service software (Jira Service Desk). * Comply with established processes and policies of the department. * Perform technical analysis of reported incidents. * Conduct analysis and documentation of processes related to Help Desk operations, identifying needs, improvement opportunities, and critical control points. * Prepare reports. * Participate in technology projects. * Other duties inherent to the department. Job type: Full-time Salary: S/.1,200.00 - S/.1,500.00 per month Application questions: * Can you work under the MYPE payroll regime? * Do you have experience with Oracle? * Do you have experience with SQL Server? * What are your salary expectations? * Can you work onsite in the district of Surquillo? Work location: Onsite job