Client Experience Coordinator

Description

Summary: Seeking a driven and motivated Client Experience Coordinator to manage sales, bookings, trip logistics, and provide exceptional customer service in a dynamic travel environment. Highlights: 1. Challenging role with growth opportunities in marketing or sustainable travel 2. Engaging position for those passionate about detail and customer service 3. Opportunity to work in a multi-cultural, collaborative team **Client Experience Coordinator** **Location**: Cusco, Peru **Length of contract**: 1 year (minimum) **Start Date**: 24 August 2026 **Application** **deadline**: 11 August 2026 Apus Peru is seeking a driven, motivated person to join their team as a **Client Experience Coordinator** in Cusco. The right person will find this to be a challenging and enjoyable position with opportunities to branch into marketing, community development or sustainable travel. If you are bright, quick to learn, show initiative, have excellent cusomter service skills and are an expert in Excel, you will really enjoy this job and find it rewarding. **Duties \& Responsibilities** **Sales \& Bookings** (20%) * Answer reservation inquiries by email and phone. * Once initial contact is made, follow the reservation through to booking, including preparing trip itineraries and custom tour budgets, as necessary. **Trip Management** (40%) * Provide all the pre\-arrival and on\-the\-ground support for clients, including communication via WhatsApp * Manage reservations and specific client requests with local office staff * Keep all internal documentation up\-to\-date * Manage review platforms **Provide Customer Service** (10%) * Be an in\-country English\-speaking presence and provide assistance in English. * Provide quality control and confirm adherence to sustainable, responsible and ethical principles. * Troubleshoot issues, including managing changes \& cancellations, and monitoring the Emergency Phone **Quality Control** (10%) * Collect client feedback and coordinate internal reviews * Critically reviewing the customer experience from point of sale through to exit of country, identifying areas for improvement * Attend occasional meetings and/or FAM trips organised by existing or potential providers **Admin** (20%) * Complete regular administrative tasks related to your position. * Other tasks as required. **Salary \& Hours** Competitive salary, plus all health and employment benefits required by Peruvian law. This is a full\-time position. You are expected to work 40h/wk, M\-F, at our Cusco office, within set office hours. Occasional after\-hours and weekend work will also be required during peak season. There is a 3\-month probation period at full pay to ensure that you are right for the position. **Qualifications** We are looking for someone who is passionate about travel to Peru, who is a traveller themselves and is looking to put down roots in Cusco. **Must have legal residency in Peru, or be willing to obtain it**. **Essential** * Excellent communication \& organization skills * Fluency (reading, writing, and speaking) in **both** English (native level or Advanced) and Spanish * A high degree of emotional intelligence and empathy * Excellent problem\-solving skills * Strong customer service skills * Keen attention to detail – in fact, is passionate about detail! * Intermediate to advanced computer skills, including Microsoft Office (Word, Excel) and online applications (Zoom, Google Meet, Dropbox, Google Drive, etc.) * Passion for travel * Personal familiarity with Peru’s main tourism attractions * Creativity, patience and ability to work under pressure * Strong interpersonal skills, and the ability to work in a multi\-cultural, collaborative team located around the world. * Motivated and able to take initiative and work independently **Desirable** * Experience working in a high\-end travel agency or trek operator * Experience in sales and skilled in salesmanship * Experience creating complex budgets and tour itineraries * Knowledge of social media, blogging or website maintenance (WordPress) * Knowledge of digital photography \& video – producing and editing film and photo * Interest in responsible eco\-travel, traditional culture and/or community development **How to Apply** Interested applicants should submit their applications via email to *reservas@apus\-peru.com*, with the subject heading **Client Experience Coordinator**. Application materials, including CV or resume, cover letter, and contact information for 3 references, must be sent as **one PDF** **attachment**. **Incomplete or late applications will not be considered.** The deadline for applications is **5pm** **Tuesday, 11 August**. Shortlisted applicants will be contacted by **14 August**, with interviews occurring in the following week. **Please do not enquire if you are not able to relocate to Cusco, or if you do not have native\-level English, Intermediate Spanish AND strong Excel skills.** **About the Company** Apus Peru is a sustainable trekking and tour company based in Cusco, Peru. We follow economically, culturally and environmentally responsible guidelines. As an extension of our responsible travel practices, we offer honest, real and frank services to our clients. Apus Peru specializes in “off\-the\-beaten\-track” travel experiences. Our focus is on alternative treks that few other agencies offer, and unique takes on the classic routes. We want to show the “real” Peru to our travelers and cultivate authentic experiences. In addition to treks and tours in the Cusco area, we offer multi\-day tours in other areas of Peru, including Lima, Puno, Puerto Maldonado and Arequipa. **Find out more:** *www.apus\-peru.com* Job Type: Full\-time Pay: S/.3,000\.00 \- S/.4,000\.00 per month Ability to commute/relocate: * Cusco, Cusco: Reliably commute or planning to relocate before starting work (Required) Application Question(s): * Submit your CV or resume, cover letter, and contact information for 3 references, sent as one PDF attachment. Incomplete applications will not be considered. Language: * Native English (Required) * Intermediate Spanish (Required) Work Location: In person