IT Analyst

Description

Job Summary: We are seeking a technical support professional for end users with experience in Microsoft platforms, hardware troubleshooting, and IT asset management, possessing self-learning capability and excellent interpersonal skills. Key Highlights: 1. Opportunity for professional growth in a recognized company. 2. Pleasant work environment with continuous training. 3. Work alongside expert professionals across diverse scenarios. **Experience:** \- Minimum 4 years of experience providing end-user technical support. **Essential Requirements for the Position:** \- Technical proficiency at the workstation level. \- Minimum 4 years of experience providing technical support on Microsoft client platforms. \- Proficiency in Microsoft Outlook (configuration and support). \- Proficiency in Microsoft 365\. \- Proficiency in domain profile configuration. \- Experience diagnosing hardware component issues, including cards, cables, connectors, drivers, power supplies, monitors, among others. \- Basic networking knowledge. \- Support in managing hardware and software asset inventory, resolving Level 1 tickets, and assisting with supply logistics. \- Technical knowledge of virtual private networks (VPNs). \- Proficiency in laptop and PC assembly, preventive and corrective maintenance. \- Management of IT asset inventory; preparation of IT asset status reports. \- Technical knowledge of the client environment: Windows, Microsoft Office. \- Proficiency in cloud storage platforms (OneDrive, Drive, Dropbox, Mega, Amazon). \- Proficiency in antivirus installation and configuration (Kaspersky, ESET). \- Proficiency in printer configuration; Level 1 support for diagnosis and maintenance. **Responsibilities:** \- Address and resolve end-user IT incidents and requests within an office setting. \- IT management, inventory updates and control. \- IT management, incident logging. \- Preparation of technical reports regarding IT equipment. **Academic Qualifications:** \- Technical or university degree from an institute and/or university; minimum requirement is graduation from a 4-year technical program. **Personal Attributes:** \- Ability to work under pressure. \- Self-directed learning and research capability to adapt to ongoing technological changes and effectively perform job duties. \- Excellent interpersonal skills when interacting with end users. \- Strong organizational, teamwork, and management abilities, along with effective communication and courteous conduct. \- Dynamism and proactivity. **Others:** \- Working hours: (Wednesday to Sunday) or (Saturday to Wednesday), 8:00 AM to 6:00 PM, onsite in Miraflores. \- Total weekly working hours must amount to 48 hours; any variance may be compensated by mutual agreement. **Offered:** \- Salary: S/. 2200\.00 net per month, plus mid-month payroll benefits (CTS, vacation pay, and bonuses). \- The project organization is a nationally recognized company with strong prospects for professional growth. \- Health, life, and occupational risk insurance. \- Pleasant work environment. \- Training opportunities. \- Opportunity to work alongside expert professionals and engage across diverse scenarios that will enrich the employee’s professional experience. Employment Type: Full-time Salary: S/.2,200\.00 per month Experience: * More than 3 years (Preferred) Work Location: On-site employment